What are the responsibilities and job description for the OCTO Jr. Office 365 Administrator position in Washington, DC - Must have Office 365 certification position at CSZNet Inc?

Job Description

Job Title : Jr. Office 365 Administrator

Location : Washington, DC

Duration : 12 months contract

Job ID : OCTO Office 365 Jr. Administrator - 741816

In person interview only locals 100% onsite

Must have Office365 certification

We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.

Complete Description :

OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.

Key Responsibilities :

Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from Octo Helps and working to resolve tickets efficiently.
Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform's capabilities.
Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

Qualifications :

3 years of experience with Office 365, Active Directory, Azure Active Directory (Entra ID)

3 years of experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID

3 years of experience with Azure AD Connect

3 years of experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders

3 years of experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11

3 years of experience Troubleshooting Outlook client connectivity issues

3 years of experience Troubleshooting email delivery and email routing issues

Expert-level customer service and client-facing expertise with Office 365

3 years of experience supporting and training end users on Outlook 2010, 2013 and 2016 and configure it for new O365 service

3 years of experience with Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services

Certifications : Microsoft 365 Certified : Administrator Expert

Bachelor's Degree or Equivalent experience.

Regards

Kanchan Illa

CSZNet, Inc.

Direct : 202-903-0969

Email : kanchan.illa

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OCTO Jr. Office 365 Administrator position in Washington, DC - Must have Office 365 certification

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