What are the responsibilities and job description for the Front Desk / Receptionist position at Ct Dental Mgmt?
Are you passionate about providing exceptional patient care? Do you thrive in a fast-paced environment and have excellent communication skills? CT Dental Management is seeking a dedicated and compassionate Patient Care Representative to join our bustling dental office. If you are a highly motivated individual who enjoys helping others and ensuring a positive patient experience, we want to hear from you!
About Us :
CT Dental Management is a leading dental practice management company committed to delivering outstanding dental care across multiple locations. We strive to provide a comfortable and welcoming environment for our patients, where their oral health needs are met with the utmost care and professionalism.
Position : Patient Care Representative
As a Patient Care Representative, you will play a crucial role in our dental office by being the first point of contact for our patients. Your primary responsibility will be to create a warm and friendly atmosphere while efficiently managing patient appointments, inquiries, and administrative tasks. Your exceptional customer service skills will help ensure a seamless patient experience from check-in to check-out.
Responsibilities :
- Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service, and patient satisfaction.
- Provide administrative support to facilitate the relationship between our patients and dentists as a Patient Care Representative (Dental Receptionist).
- Serve as the front line of patient communication, delivering exceptional patient service and assisting with the necessary administrative functions of dental care.
- Interact with patients in a positive and professional manner, both in person and over the telephone.
- Schedule and confirm appointments, ensuring accurate coordination of patient schedules and dental procedures.
- Review and educate patients on treatment plans and financial responsibilities, explaining insurance coverage and payment obligations clearly and accurately.
- Accurately confirm insurance benefits, communicate coverage details, and collect patient payment obligations.
- Maintain and manage patient records, including initial forms, paperwork, and accurate data entry of all patient information throughout the billing process.
- Respond to and promptly address requests for information, providing accurate and helpful responses to patients' inquiries.
- Maintain strict compliance with HIPAA and patient privacy regulations to ensure the confidentiality and security of patient information.
- Perform any other related job duties as assigned, contributing to the overall success and efficiency of the dental office.
Qualifications :
Benefits :
Location :
Our dental office is located in the vibrant city of Stratford Connecticut , offering a great community and convenient access to amenities.
