Admissions Processing Specialist

Position Summary :

The Admission Processing Specialist provides operational support to the Admissions Office, with a focus on the review and processing of admissions paperwork and providing information to a variety of individuals regarding admissions and enrollment. The Admissions Processing Specialist processes applications for all 12 CT State CC campuses. The incumbent will assist with the accurate processing of all admissions application and supplemental items within a highly automated environment. The Admissions Processing Specialist is the designated campus liaison for CRM Recruit. The Admissions Processing Specialist provides mostly back-office support to move students accurately and efficiently through the process to admission but may be tasked with working the front counter in the same capacity for students and their families. This position is located on ground at a campus location.

Example of Job Duties :

Under the direction of the Assistant Director of Technical Operations & Processing, the Admissions Processing Specialist is responsible for effective performance in these essential duties :

• Supports the College’s student recruitment efforts by ensuring accurate assessment, entry, and quality assurance of all application materials. The Admission Processing Specialist processes applications for all 12 CT State CC campuses.
• Administers and actively participates in the assessment and processing of application materials to include transcripts, health records, and other supplemental documents as deemed necessary.
• Enters relevant data into the CRM and Banner as outlined by CSCU and CSCC processes and procedures.
• Serves as the designated campus liaison for CRM Recruit. Troubleshoots and works to correct complex and intricate problems that arise with CRM Recruit. May be required to assist with the facilitation of training related to application processes and CRM Recruit.
• Serves as the liaison with CRM Recruit and Central Office staff to resolve technical problems.
• Maintains and processes student records timely, efficiently and accurately as these records are the foundation for communications with prospective students and admissions decisions.
• Ensures work is completed in an organized and systematic manner, by being detail oriented, and managing competing priorities.
• Completes daily tasks in relevant technology platforms including : Ellucian Banner, CRM Recruit, Sales Force Marketing Cloud, Hyland OnBase or other necessary platforms.
• Responsible for the quality assurance and document linking within the imaging system.
• Responds in a timely manner to student inquiries through a variety of communication techniques.
• Provides information on admission requirements, application processes and procedures and the next steps for enrollment to applicants, families and other constituents.
• Engages in regular training to further develop skills and knowledge on various job-related topics including, but not limited to, customer service, technology platforms, best practices and college or campus information.
• Provides regular reports and status updates to supervisors to support quality improvement measures.
• Ability to recognize and protect confidential information in accordance with FERPA and exercise judgment, tact, and diplomacy in handling sensitive information and situations.
• Adheres to FERPA and other departmental policies, procedures and regulations pertaining to student records.
• Participates in on and off campus registration, orientation and recruitment events.

Weekends and evenings will be required to support various recruitment and enrollment events.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of : Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications :

Associate’s degree in an appropriately related field together with up to three (3) years of related experience in admissions, enrollment services, or related field; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following :

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Preferred Qualifications :

Starting Salary :

Minimum Salary; $50,891 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; ; and many choices for . You also have access to many additional benefits to save for retirement, protect your family & more with Tuition reimbursement may apply if applicable.

Salary : $50,891