POSITION SUMMARY :
We are a growing community bank seeking an experienced Digital Banking Manager with understanding of retail banking digital banking business to lead the development of Retail digital customer proposition, acquisition, and management. The role will also act as a project manager role and to provide business requirement to enhance retail digital banking platform, including online banking and app.
ESSENTIAL FUNCTIONS :
Digital Banking Business #1 ( 45 %)
- Develop digital banking customer proposition, and responsible for customer acquisition and management on digital channel, with the goal to grow our digital banking business, including digital customer number transactions and revenue contribution from digital channel.
- Foster a customer-centric approach in digital platform functionalities, optimizing customer experience.
Project Management #2 ( 35 %)
Act as project manager to collaborate with internal teams (IT&OP, marketing, compliance) and external vendors to define project scope, timelines, and deliverables.Facilitate communication between technical teams and non-technical stakeholders, providing clear project updates and actionable insights.Market & Competitor Research #3 ( 20 %)
Analyze existing mobile banking trends in the U.S. market to identify feature gaps and opportunities for innovation.Conduct customer research to understand user needs and prioritize enhancements that improve customer satisfaction.OTHER RESPONSIBILITIES :
Successfully complete all mandatory training on related Bank and BSA compliance as well as other laws and regulations as assigned in a timely manner.Perform all assigned duties under Bank’s compliance programs and related laws & regulations.Perform other duties as assigned.Education, Experience and Skills Required :
Bachelor’s degree in business, information systems, or related fields.10 Years with proven experience in digital banking, fintechStrong understanding of retail banking app functionalities, such as mobile deposits, P2P payments, and UI / UX.., etc.PHYSICAL DEMANDS :
Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less.COMMUNICATION DEMANDS :
Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.WORK ENVIRONMENT :
Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus.Compensation
The base pay range for this position is USD $120,000.00 / Yr. - USD $150,000.00 / Yr plus full benefits. Exact offer will be determined based on job-related knowledge, skills, experience, and location.
Salary : $120,000 - $150,000
