What are the responsibilities and job description for the Client Delivery Partner position at CTG, Inc.?
Job Title : Client Delivery Partner (SMB Space - Custom Software Solutions)
Key Responsibilities :
Client Relationship Management :
Responsible for maintaining current revenue stream & strategic growth.
Serve as the primary point of contact for clients, building strong, long-lasting partnerships & value added partner.
Understand clients’ requirements and business objectives.
Strong technical knowledge & experience to present engineering solutions to the clients.
Ensure high level of customer satisfaction and retention.
Account Management :
Oversee a team of Delivery Managers who handle the day-to-day management of client accounts.
Monitor the delivery of software services to ensure they meet client expectations.
Resolve escalations, answer queries, and proactively manage any concerns from the clients.
Strategic Planning and Business Development :
Identify opportunities for upselling, cross-selling, or expanding business within existing accounts.
Create and execute strategies to grow the account and increase revenue.
Project Delivery :
Responsible for the execution of client projects.
Detailed understanding of requirements, active participation during detailed requirements study, technical discussions, analysis phase.
Work with engineering team on estimates, presentation to clients.
Ensure projects are delivered on time, within budget, and meet the required standards.
Review Status Reports internally & present to clients.
Maintain & Review KPI measures, retro of projects upon completion / go-live.
Collaborate with internal team members to ensure smooth implementation.
Track project progress, making adjustments / decisions as necessary, to meet client commitments.
Manage Offshore Team :
Work closely with offshore engineering team for various stages of the project.
Ensure there is enough overlap for daily communication.
Align with the team culture for best results.
Serve as a bridge between Client’s team & offshore engineering team members.
Ensure there are no communication gaps.
Reporting :
Provide clients with insights on project progress, trends and best practices, related to their line of business.
Present regular performance reports, showing measurable outcomes and value add to the client.
Offer strategic advice and recommendations based on data and market trends.
Collaboration and Coordination :
Act as a liaison between clients and internal teams, ensuring seamless communication.
Work with cross-functional teams (sales, marketing, product development, customer service) to fulfill client needs.
Contract Negotiation and Management :
Lead contract discussions, negotiations, and renewals.
Manage the terms of agreements and ensure both parties comply with the contract's terms.
Skills and Qualifications :
Education : 4 year Bachelor’s degree in Software Engineering or business management, or a related field (Master's degree is an added plus).
Experience :
10 years of experience in Client Partner role, technical expertise & account management in SMB client space.
Technical experience handling custom software solutions.
Experience with contract management, project management, and strategic planning.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply :
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Tana Stilloe at Tana.Stilloe@ctg.com . Kindly forward this to any other interested parties. Thank you!
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
