Community Manager - Multi-Site Portfolio -Allentown, PA

Community Manager
Allentown, PA – Confidential Search

We are currently seeking an experiencedCommunity Manager to oversee the day-to-day management of a portfolio of three properties in Allentown, PA. This is a confidential search for a dynamic and accomplished individual who will be responsible for maximizing the occupancy levels and overall performance of the community while providing strong leadership to a dedicated team.

As a Community Manager, you will take full ownership of the operations, financial performance, and resident satisfaction across your properties. This role offers a unique opportunity to demonstrate your expertise, drive results, and make a lasting impact on the community.

This is an ideal role for a Regional Manager looking to transition into a more stable, hands-on position with a manageable portfolio.

Key Responsibilities

• Operations Management: Oversee property maintenance, capital improvements, rent collections, lease administration, budgeting, and marketing for a portfolio of three properties (250, 216, and 146 units).
• Team Leadership: Lead and mentor a team of 8 staff members, providing guidance, development, and fostering a high-performance culture.
• Financial Oversight: Prepare and manage annual operating budgets, track revenue performance, and ensure effective management of operating expenses to maximize profitability.
• Maximize Revenue: Drive occupancy rates, reduce vacancy loss, and minimize bad debt while maintaining competitive rental pricing.
• Resident Relations: Build and maintain strong relationships with residents, resolve issues, and ensure a positive community atmosphere. Implement resident retention programs to increase engagement and satisfaction.
• Legal & Compliance: Manage legal actions in accordance with state laws and company guidelines. Ensure that all documentation, including leases, move-ins/move-outs, and legal paperwork, is accurate and submitted on time.
• Emergency Response Leadership: Take charge of emergency situations, ensuring a prompt and effective response in accordance with company policies and minimizing liabilities.
• Safety Standards: Ensure that all staff operate in compliance with OSHA standards and company safety protocols.

Ideal Candidate Qualifications

• Education & Experience:
• Bachelor's degree preferred or 5 years of related experience in property management.
• Minimum of 8-10 years of multi-site property management experience.
• At least 5 years of supervisory experience in a leadership role.
• Certifications:
• Certified Apartment Manager (CAM) required.
• Other certifications such as CPM, CRM, or ARM are highly preferred.
• Skills & Abilities:
• Strong leadership and decision-making skills with the ability to think and act like an owner.
• Excellent critical thinking and problem-solving abilities.
• Solid understanding of property KPIs and how to drive results.
• Proven track record of achieving operational excellence and exceeding performance targets.
• Exceptional customer service and communication skills.
• Proficiency with Microsoft Office Suite and community management software.
• Knowledge of OSHA regulations and property management compliance requirements.

Why You’ll Love Working Here

• Competitive salary, negotiable based on experience and qualifications.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Robust PTO, Summer Fridays, and Voluntary Paid Time Off.
• Paid Parental Leave and Professional Education Reimbursement Program.
• Supportive and dynamic company culture that promotes growth, balance, and innovation.

To Apply
This is a confidential search, and all qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic. To be considered for this role, please hit the "Apply Now". Applicants who align with the job details will be contacted for an initial phone interview.

Note: The final salary will be determined based on experience, qualifications, and alignment with company objectives.

Job Type: Full-time

Pay: From $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday

Work Location: In person

Salary : $110,000