What are the responsibilities and job description for the Community Resident Services Director position at CTH Recruiting?
Community Resident Services Director Job Description
We are seeking a confident and results-driven Community Resident Services Director to lead our property management team. As a key leader, you will be responsible for ensuring the smooth operation of our apartment community, providing exceptional customer service, and achieving business objectives.
Key Responsibilities
- Develop and implement strategies to improve resident satisfaction and retention.
- Work closely with the Community Manager to ensure timely rent collection and lease compliance.
- Manage the entire collections process, including sending notices and coordinating with legal teams.
- Handle lease enforcement and resident issues in a professional and solution-oriented manner.
- Maintain accurate records of resident communications, maintenance requests, and office files.
- Coordinate and host resident events to promote a positive community atmosphere.
- Process administrative tasks, including work orders, vendor invoices, and reports.
