What are the responsibilities and job description for the Call Center Specialist position at CTI Clinical Trial Services, Inc?
Job Purpose / Summary: The Patient Recruiter I is responsible for telephone interviewing, pre-screening, qualifying and setting appointments for patient's clinical study participation.
Essential Functions:
- Handle incoming and outgoing calls by using a Clinical research database to recruit, screen, determine eligibility, schedule, and follow-up with potential study subjects and responds to inquiries relating to advertising and referrals to research studies
- Interview potential study participants using study questionnaires in the database to actively recruit and screen potential study participants in accordance with each protocol
- Responsible for the maintaining and growing of our research database, including updating medical histories, updating the database with participant data and maintaining patient status, security and patient privacy
- Regularly communicate with appropriate staff to access scheduling and study support needs
- Proactively identify and communicate project challenges, problems, and/or potential deficiencies
- Meet or exceed productivity goals consistently
Competencies:
- Excellent customer service skills
- Must be self-motivated, results-oriented and a quick learner
- Excellent organizational skills required
- Ability to function in a fast-paced, deadline-driven environment
- Attentiveness to detail
- Respond to the urgent needs of the team quickly and professionally
- Previous call center experience preferred but not required
- Knowledge of medical terminology a plus—training provided
Required Education/Experience:
- High school diploma or equivalent
