What are the responsibilities and job description for the 220 or 440 Insurance Customer Service Agent position at CTI Consulting?
*Responsibilities:**
- Serve as the primary point of contact for clients, providing friendly and professional assistance with inquiries, policy updates, and claims processing.
- Proactively reach out to existing clients to ensure satisfaction, address concerns, and identify opportunities to enhance coverage or save on premiums.
- Utilize effective communication skills to explain policy features, coverage options, and billing processes to clients in a clear and concise manner.
- Demonstrate exceptional attention to detail when updating client information, processing policy changes, and maintaining accurate records in the agency management system.
- Actively listen to client feedback and take appropriate actions to resolve issues and improve the overall customer experience.
- Collaborate with insurance agents and other team members to identify cross-selling opportunities and promote additional products or services to clients.
- Assist with administrative tasks as needed, including filing paperwork, processing payments, and organizing office supplies.
Currently possess a Property & Casualty insurance license. 220 or 440
**Requirements:**
- Previous experience in customer service or a related field preferred.
- Excellent interpersonal skills with a friendly and approachable demeanor.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in computer applications, including MS Office and CRM software.
- Knowledge of insurance products and terminology is a plus.
- Commitment to providing exceptional service and building long-term relationships with clients.
We offer health insurance, 401k, PTO, team building events etc. Staring salary $50,000 and opportunity to earn commission in customer service.
Job Types: Full-time, Permanent
Pay: $46,949.00 - $51,841.00 per year
Benefits:
- Health insurance
- Paid time off
Ability to Commute:
- Jupiter, FL 33477 (Required)
Ability to Relocate:
- Jupiter, FL 33477: Relocate before starting work (Required)
Work Location: In person
Salary : $46,949 - $51,841
