Technical Solutions and Operations Specialist

Description

WHO WE ARE:

At Corporate Tax Incentives (CTI), we specialize in helping our clients take full advantage of tax credits and incentives which provide direct financial savings, so their businesses can thrive. Since 2001 we've earned a reputation as the top provider in maximizing tax incentives and credits, as well as providing unsurpassed customer service to our clients.

As a Technical Solutions and Operations Specialist at CTI, you will join a team that leverages the Company’s proprietary tax software to provide an accurate and efficient tax study with superior quality which maximizes business boosting benefits. Our roster of clients includes companies of all industries and sizes such as engineering, manufacturing, software, architecture, restaurants, wineries, and breweries.

Working with us means you are joining a culture of continuous communication, inclusion, and feedback from all levels of the organization.

WE TAKE CARE OF OUR PEOPLE:

• Competitive compensation and benefit packages including medical, dental, vision, life insurance, short term disability, identity protection and 401(k) retirement plan
• 3 weeks paid vacation
• 8 paid holidays and week between 12/25-1/1 off with pay
• Paid maternity leave and paid parental bonding leave
• Position can be fully remote based on location OR Hybrid if located close to our Folsom, CA office. Regardless of location, must be able to work standard Pacific time hours. 
• Our supportive team will work with you to develop and support your career goals
• Be part of a knowledgeable, growing, high-achieving and fun team

CTI is an Equal Opportunity Employer and believes diversity and inclusion among our teammates is above all the right thing to do and critical to our success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment decisions will be based on merit, competence, performance, and business needs.

Requirements

WHAT YOU WILL DO:

We are seeking a versatile and detail-oriented Technical Solutions and Operations Specialist to join our team. This role combines client-facing technical solutions work with internal operations and system maintenance. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with both clients and internal teams to ensure seamless operations and successful project delivery. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Client-Facing Solutions: 

• Collaborate with clients during technical onboarding to gather requirements, design solutions, and ensure smooth integrations.
• Act as a technical liaison to address client inquiries, troubleshoot issues, and provide timely resolutions. 
• Develop and customize scripts or tools to support client-specific use cases.
• Guide users through onboarding or troubleshooting steps while explaining technical concepts in clear, user-friendly terms to non-technical stakeholders.
• Ensure client satisfaction by delivering high-quality solutions and maintaining strong relationships. 

Internal Operations: 

• Monitor, maintain, and troubleshoot internal systems, applications, and processes to ensure operational reliability. 
• Analyze discrepancies between expected and actual data, providing solutions to resolve issues. 
• Support internal application deployments, updates, and debugging processes. 
• Serve as a Level 2 technical support resource for internal teams, resolving escalated technical issues. 
• Able to write and debug code/infrastructure for special projects following Agile and CR processes. 

Cross-Functional Collaboration: 

• Work closely with product management and internal teams to resolve system-wide challenges. 
• Provide feedback and recommendations to improve systems, tools, and processes. 
• Document technical processes, workflows, and troubleshooting steps for internal and client use. 

WHAT YOU WILL NEED:

• Ability to work autonomously and within a team.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Highly organized and detail oriented with the ability to prioritize, plan and organize activities.
• Ability to problem solve and troubleshoot.
• Ability to provide excellent customer service, including a friendly attitude, empathy towards users, patience, attention to detail, good communication, sense of urgency, creativity, etc.
• Willingness to change to meet organizational needs.
• Ability to process and maintain confidentiality while processing sensitive data.
• Work effectively with both internal and external customers.
• Ability to recognize when an incident needs to be escalated.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. 
• Minimum 2 years experience in a technical solutions, operations, or systems engineering role. 
• Proficiency in programming languages and frameworks - .NET, React, SQL, Javascript 
• Minimum 2 years experience with system monitoring tools, deployment pipelines, and debugging techniques. 
• Minimum 1 years experience with the cloud platform Azure. 
• Minimum 1 years experience in Agile. 
• Minimum 2 years experience in client-facing technical roles or support. 

Preferred Skills 

• Experience with API integrations and system interoperability. 
• Knowledge of CI/CD pipelines and DevOps practices. 
• Familiarity with IT service management frameworks (e.g., ITIL). 

The range for this position is $110k-$150k annually and may be adjusted as compensation is based on various factors unique to each candidate, including location, skill set, experience, qualifications, and other job-related reasons. 

We want individuals who are looking for their next career, not just a paycheck. If our opportunity sounds exciting, please apply through our careers page.

Salary : $110,000 - $150,000