Audio Visual Field Specialist

CTI has been a leading audio-visual provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking and friendly and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end audio-visual and Conference Solutions.

So, what are we looking for?

We are looking for an Audio Video Field Specialist for our Charlotte, NC branch whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Someone who is passionate about audio-visual technology. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done. This is not an entry-level position, we are seeking someone with at least 4 years of experience with audio-visual integration installations, Commissioning, and Services.

What are your responsibilities?

• Provide on-site troubleshooting, support, and system updates as needed
• Lead and support on-site installation and commissioning of AV systems (video walls, conference rooms, digital signage, control systems, etc.)
• Conduct preventative maintenance to ensure all systems are operating at optimum levels
• Conduct system tests, calibrations, and client walkthroughs
• Work with our team of programmers to configure and program devices including DSPs, control systems (e.g., Crestron/AMX/Extron), and video switchers. The ability to do this work without remote support is a plus
• Complete final product configuration, testing, and commissioning of system solutions
• Collaborate with project managers, design engineers, and clients to deliver best-in-class AV solutions
• Maintain project documentation and report status updates
• Ensure installations follow industry standards best practices and safety regulations
• Other tasks as assigned
  
  
  

Will you fit in?

• Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards every day are not what we are looking for.
• You can work independently with minimal guidance but aren’t afraid to ask the right questions when you need help.
• You have strong verbal and written communication skills and can be the face of our company to our clients.
  
  
  

Does experience count?

• Audio Visual Experience:
  
  
  

3 years of experience in commercial AV installation, field engineering, or a similar role

Strong knowledge of AV systems, networking basics, and signal flow

Experience with manufacturers like Crestron, Biamp, QSC, Extron, Shure, Cisco, etc.

Ability to read blueprints, system drawings, and schematics

Solid understanding of rack building, cable termination, and system testing

Excellent Troubleshooting And Customer Service Skills

CTS certification is a plus (or willingness to obtain)

• Education: Associates degree is preferred, but not required. We take into account your experience/skill level and what you bring to the table as an individual.
• Customer Service Experience: A must! As you can see our customers are #1 and we need someone who can take care of them, and treat them as such.
• Attitude and Aptitude: Are key! We need someone who is eager to learn and comes to work ready to tackle any situation.
  
  
  

What’s in it for you?

At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally.

Our competitive compensation package includes:

• A competitive base salary $55k-$85k/yr (DOE).
• Employer-matched medical and dental insurance (available after 60 days of employment).
• Employer matched 401K up to 3% (after 6 months of employment).
• Monthly bonus eligibility based on a results-oriented incentive plan (after 3 months of employment).
• A graduated PTO program, all major holidays off, and three “floating” holidays are available upon your first day of employment.
• Special gifts for significant life events like marriage, childbirth, and house buying.
• Cell phone reimbursement plan.
• Long and Short Term Disability 100% paid by CTI.
  
  
  

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire