Lead Home Automation / AV Technician

Job Description

Job Description

Position Overview

We are looking for a skilled, experienced Audio / Video / Control / Lighting / Shading Systems Technician to join our high-end residential and commercial AV technology team. This role focuses on installation, programming, and servicing integrated systems that enhance luxury residential and select commercial projects. The ideal candidate will have a background in AV systems, lighting, shading, and control systems with a history of strong customer service.

Duties and Responsibilities :

Installation, programming, and servicing integrated systems

• Complete complex audio / video installs, setup, and calibration
• Pre-wire, trim, install, and program integrated systems as needed.
• Provide support and service of new and existing systems.
• Assist with other needs as required.
• Control system (control / lighting / shading) and immersive AV installation
• Satellite / Cable systems setup and install
• Advanced troubleshooting of simple and complex systems
• Advanced networking / data system design, installation, and setup
• Complete programming of advanced systems (Control4, Crestron, Lutron, Josh.ai, and others)

Client & Team Collaboration

• Excellent communication skills required
• Work directly with clients, architects, interior designers, and builders to compete the installation, programming, and servicing of projects.
• Collaborate closely with the others on the CTL team to complete projects and support clients.
• Participate in project meetings to discuss changes, timelines, and any necessary adjustments to achieve optimal outcomes.

Product Knowledge & Expertise

• Stay up-to-date on industry trends, new technologies, and product advancements within audio, video, control systems, lighting, and shading solutions.
• Maintain proficiency with top brands and technologies, such as Control4, Lutron, Crestron, Vantage, Josh.ai, and other brands to allow for installing, supporting, programming, and recommending for projects.
• Complete continuing training as assigned

Documentation & Technical Support

• Interoperate comprehensive design documentation, including system schematics, rack elevations, and cable schedules, for efficient installation and integration.
• Redline and create "As-Builts" of documentation to allow for accurate project documentation.
• Provide ongoing technical support to clients during a project installation and after project completion.
• Conduct system checks and ensure that all components are functioning seamlessly before project sign-off

Qualifications and Skills

• Minimum 3 years experience in the residential AV installation industry
• Proven experience in system design for audio, video, lighting, shading, and control systems, preferably in luxury residential projects.
• General knowledge of construction
• Strong understanding of system integration principles, structured wiring, and networking fundamentals.
• Experience with MS Office suite of products
• Experience with Adobe suite of products a plus
• Experience with D-Tools suite of products a plus
• Experience in design and drafting software, such as AutoCAD, SketchUp, or similar a plus.
• Knowledge of leading automation and control systems like Control4, Crestron, Lutron, Josh.ai, and similar technologies.
• Excellent communication skills and the ability to work collaboratively with both clients and internal teams.
• Detail-oriented, self-motivated, and able to manage multiple projects effectively.
• A high degree of professionalism and the ability to represent the company in high-end settings.
• Experience with Ubiquity Unifi Network platform and products
• Familiarity with AV manufacture including Wisdom Audio, Meridian, Audio Control, AVPro Edge, Anthem, Storm, Barco, Sony, Samsung, LEA, Sonance, James, Origin, Ambisonic, Sonus Faber, Bluesound, Marantz, NAD, Harmon Pro, and other audio video brands including the setup and use is a must.
• Strong verbal and written communication skills
• Highly detailed, organized, and multitask driven
• Ability to work on rotating on-call service schedule
• Proficient in all Senior level qualifications
• Excellent Problem Solving Skills
• Assist in training and evaluation of up to Senior level technicians
• Excellent skills with desktop and mobile computing
• Clean driving record and background check

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.