What are the responsibilities and job description for the Client Relationship Specialist position at CTM Labeling Systems?
About the Role
">We are seeking a highly skilled and detail-oriented Customer Success Representative to join our team at CTM Labeling Systems. As a key member of our organization, you will play a crucial role in ensuring the successful completion of orders, managing ship dates, payments, and other critical tasks.
">Key Responsibilities:
">- Follow standard operating procedures to ensure timely and accurate order fulfillment
- Collaborate with cross-functional teams to optimize order workflow and resolve any issues that may arise
- Develop and implement process improvements to enhance department efficiency and productivity
- Respond to customer inquiries and communicate shipping updates and any service or delivery-related issues
- Identify opportunities for upselling and provide exceptional customer service to drive sales growth and customer satisfaction
- Work closely with engineering and tech support teams to address product and technical issues as needed
Requirements:
">- Excellent problem-solving skills and ability to work independently with minimal supervision
- Strong communication and interpersonal skills, with the ability to effectively interact with internal stakeholders and external customers
- Ability to multitask and prioritize multiple projects simultaneously
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Benefits:
">- Competitive salary and benefits package, including 401(k) matching and paid time off
- Opportunities for professional growth and development within a dynamic and forward-thinking organization
