What are the responsibilities and job description for the Customer Support Agent position at CTM Labeling Systems?
About the Team
">We are looking for a talented Customer Support Agent to join our team at CTM Labeling Systems. As a key member of our organization, you will be responsible for providing exceptional customer service, resolving issues, and driving sales growth through upselling opportunities.
">- Respond to customer inquiries and address any concerns in a timely and professional manner
- Communicate shipping updates and any service or delivery-related issues to customers
- Collaborate with cross-functional teams to resolve any issues that may arise during the order fulfillment process
- Identify opportunities for upselling and provide recommendations to customers to drive sales growth and customer satisfaction
- Work closely with engineering and tech support teams to address product and technical issues as needed
Requirements:
">- Excellent communication and interpersonal skills, with the ability to effectively interact with internal stakeholders and external customers
- Ability to multitask and prioritize multiple projects simultaneously
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Benefits:
">- Competitive salary and benefits package, including 401(k) matching and paid time off
- Opportunities for professional growth and development within a dynamic and forward-thinking organization
