What are the responsibilities and job description for the HCM Client Representative position at CTR Payroll | HR?
Respond to customer questions via email and telephone
Troubleshoot client issues in CTR's HCM system, isolved
Assist clients with payroll processing, tax filing, and compliance issues
Assist clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes, etc) and timely submission/processing of payrolls
Assist with writing reports for both internal and external purposes
Escalate unresolved client issues to Support Manager
Manipulate and import client data
Adhere to company response and resolution times
Maintain client satisfaction and retention
Client Relationship Activities:
Participate in client meetings as required
Strong customer service is important to succeed in this role
QUALIFICATIONS REQUIRED:
3 to 5 years work experience in Payroll.
Proficient with word and excel.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Experience with Report Writers.
General Ledger Experience.
401k Experience
Advanced client service skills both written an oral.
Ability to analyze problems through effective customer interaction and communication.
Ability to work under time constraints to ensure deadlines are met.
Proven capability in effectively managing and meeting client expectations.
Strong self-initiative and highly motivated individual.
The ability to work flexible hours may be required.
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