Time & Attendance Software Support Specialist

CTR is seeking a motivated and self-driven Time Specialist to join their team. As a Time and Attendance Software Support Specialist, you will provide exceptional customer service by assisting clients with system issues, answering inquiries, and resolving technical problems. You will also help clients understand how to effectively use the platform, especially with regard to time tracking, leave management, and PTO features.

Your Responsibilities Will Include

• Client Support: Provide high-quality technical support for Time and Attendance software, ensuring clients understand how to use PTO features, time tracking, and scheduling functionalities.
• PTO Management: Troubleshoot and assist with PTO requests, accruals, balances, and reporting for clients using the platform.
• Issue Resolution: Investigate and resolve software issues related to time tracking, payroll integrations, and PTO calculations in a timely manner.
• Training & Documentation: Create and maintain helpful user guides, FAQs, and training materials for clients to navigate the software and PTO management features.
• System Configuration: Assist clients with configuring their software settings related to time tracking, overtime, holidays, and PTO policies.
• Collaboration: Work closely with the product development team to report any software bugs or areas for improvement, especially in the PTO module.
• Client Education: Proactively educate clients on best practices for utilizing the software, including proper setup and troubleshooting tips for PTO tracking.
  
  

Qualifications

• Experience: At least 2 years of experience in customer support, specifically with HR or Time and Attendance software.
• PTO Knowledge: Familiarity with PTO policies, accruals, balances, and leave management systems.
• Technical Skills: Strong understanding of Time and Attendance software platforms, with the ability to troubleshoot and provide technical assistance to clients.
• Customer Service: Exceptional communication and problem-solving skills, with the ability to handle customer inquiries professionally and efficiently.
• Attention to Detail: Ability to accurately process client requests, ensuring time tracking and PTO-related data are correct and up-to-date.
• Tech Savvy: Comfortable navigating and utilizing HR and payroll software, and capable of learning new platforms quickly.
• Team Player: Collaborative and works well within a team environment to support overall company goals.
  
  

Preferred Qualifications

• Experience in HR or payroll departments or related fields.
• Knowledge of federal, state, and local leave policies (FMLA, sick leave, etc.).