Help Desk Support Specialist

Help Desk

Aloha, ctrl-it is adding team members. ctrl-it is Hawaii’s trusted, local, tech provider focusing on technology solutions that increase our clients’ capabilities. We not only focus on the client’s success, but we also focus on our team members’ success. We provide a wide range of benefits as well as making you a part of our IT family. This isn’t your normal tech position for just any corporate company. We believe in self-motivated individuals that want to be part of a team and have access to creating their own career path.

Help Desk Job Responsibilities:

·        Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

·        Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

·        Improves client references by writing and maintaining documentation.

·        Updates job knowledge by participating in educational opportunities and maintaining personal networks.

·        Accomplishes information systems and organization mission by completing related results as needed.

At ctrl-it we believe that collaboration key to a successful and ever-expanding technical team which is why this is an in-person job, no remote work.

·        Full-time. M-F. Hours flexible between 7am – 5pm

·        Medical, dental, vision, 401k, paid holidays, PTO

·        Free parking spot in downtown Honolulu (in our building)

·        In-person position, not remote.

Help Desk Qualifications / Skills:

·        Problem solving

·        LAN knowledge

·        Verbal & written communication

·        Operating systems

·        Customer service

·        Quality focus

·        PC proficiency

·        System administration

Education, Experience, and Licensing Requirements:

·        High school diploma, GED, or equivalent

·        Systems administration experience

·        Prior information technology experience preferred

·        Familiarity with Credit Union operations and/or applications a HUGE plus and preferred.

·        Network , A or equivalent skill/knowledge preferred

·        Strong communication skills and experience with customer support

Think you finally found your new home? Email us today and join our ever-expanding team of motivated technology experts.