Customer Service Rep

Job/Position Summary

A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They will take care of order fulfillment and first stage account escalation for the assigned accounts. Review of incoming orders ensuring accuracy on delivery, terms and conditions verification and order execution.

Essential Functions

· Accurately process customer transactions and keep customer databases up to date with correct, current information (order entry and maintenance). Some clerical support will be required.

· Processes requests for purchase orders, order changes, adjustments, and cancellations directly from Inside Sales Manager.

· Checks with credit department concerning credit status of customer when needed.

· Identify and forward issues which require attention by other team members.

· Effectively operate within a team structure which may be comprised of Engineering, Sales, Shipping and Production.

· Perform other duties as assigned.

· Travel support for Inside Sales Managers and Business Development Manager.

Responsibilities

· Enter orders, pick parts to ship.

· Send order acknowledgements.

· Maintain open orders, rescheduling, status reports.

· Work with Operations or assignee on lead time/order pull-ins.

· Work with Shipping Department on pull-ins, part substitution, shipment information, part date codes.

· Send shipment information to customers for closed orders, i.e., tracking #'s, packing slips, custom packing slips, etc.

· Credit Memos/Returns to inventory, enter replacement orders if necessary.

· Updating Salesforce with all customer/prospect information.

· Follow up on self-set reminders for Past due list, Order Holds, Pre-Pay orders, etc.

Education, Skills, and Experience

· Diploma or equivalent required.

· Advanced computer skills.

· Excellent technical reading and comprehension.

· Good communication and problem-solving skills with high degree of accuracy.

· Ability to work with customers and global employees at all levels.

· Strong teamwork, minimal direction, and good attention to detail are all required of the position.

· A positive attitude when assigned challenging tasks will be beneficial for success.

· Electronic OEM experience is a plus.

United States EEO Statement

CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications, and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.

We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. §§ 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. §§ 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. § 60-300.5(a) and 41 C.F.R. § 60-741.5(a), if applicable. Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.

United States Additional Considerations

It is unlawful in all states where the Company operates, including Massachusetts, to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates applicable laws may be subject to criminal penalties and civil liability. The Company does not require a lie detector test as a condition of employment nor continued employment.

Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the United States.

No agencies, please. We do not accept any unsolicited resumes and are not looking to engage an agency. We receive inquiries from agencies daily. Do not direct any inquiries or emails to hiring managers. It is not our standard practice to utilize agencies; we are a federal contractor and need to comply with the same process for all.

Global Privacy Policy

Click Here to Read CTS’ Privacy Policy https://www.ctscorp.com/privacy-policy/

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)

Work Location: In person

Salary : $45,000 - $55,000