Operations Technology Senior Support Analyst

Salary : $65,000.00 - $75,000.00 AnnuallyLocation : Hartford New Haven Stamford, CTJob Type : Full-TimeJob Number : 00866Department : Operations TechnologyOpening Date : 02 / 11 / 2025Closing Date : 2 / 25 / 2025 11 : 59 PM Eastern Job DescriptionThe Ops Tech Sr Support Specialist acts as an assistant to the Manager of Operations Technology. This person will assist the Manager in all functions of Operations Technology systems including trouble shooting and fixing equipment on-board transit buses.LOCATION : This position will be physically based in the Hartford Division, but will service all 3 Divisions. Examples of Duties Maintenance and Monitoring : Responsible for the maintenance and monitoring of the Operations Technology systems such as fare collection systems, radios, tablets, CAD / AVL systems, passenger counters, announcement systems, real-time prediction, and related software systems.Database Troubleshooting : Troubleshoots system database and data integrity issues. General database administration experience is required.ITS Equipment Support : Provides level 1 and level 2 ITS support for maintaining onboard ITS equipment, including Routers, IVLU, and APC Counters.Operations Technology Application Support : Provides level 1 and level 2 IT support for transit industry enterprise application helpdesk requests (including emergency afterhours / weekend support as assigned).Documentation and Knowledge Base : Continuously improves and updates the Enterprise Systems SharePoint site and Knowledge Base Documentation.Standardization : Promotes standardization across divisions in the utilization of enterprise application systems.Farebox and Servers : Work with Maintenance and Finance to resolve any issues related to the farebox.Office 365 Administration : Assists in the administration of the Microsoft Office 365 production suite of products for the Operations Technology group.Supplier and Partner Relations : Acts as the primary technical contact for key software suppliers and partners.Technical Documentation : Develops, implements, and manages comprehensive technical documentation used by all IT staff to support CTtransit needs related to ridership and operational performance troubleshooting.Data Analysis : Runs weekly reports on ridership and operational data to identify possible faulty ITS equipment or programming.Data Liaison : Serves as a liaison for requests for operations data for external and internal inquiries.Vendor Data Monitoring : Monitors outside vendor data reliability and assists in troubleshooting APC, Router, and other data-related issues.Qualifications : The ideal candidate is a motivated self-starter with an excellent work ethic. Must possess strong communication skills, both verbal and written, along with interpersonal skills, tact, and diplomacy.Professional Development : Attends in-service training, seminars, or other opportunities for professional development as made available by CTtransit. Provides training for CTtransit personnel as required. Actively participates in staff meetings, trainings, etc.Bonus Experience : Experience with the creation and support of Transit Real-Time Feed is a plus.Additional Software Experience : Experience with Trapeze - Vontas software application support is also a plus.Assists other departments and divisions as assigned. Other Duties : Performs other duties and responsibilities as assigned. Qualifications Education : Minimum possession of a bachelor's degree or technical education certifications in Computer Science, Computer Programming, Network Administration, Cyber Security, Data Analytics, or a closely related field and three (3) years of relevant work experience is required. An equivalent combination of education and work experience on a year for year basis can be substituted for the 4-year degree requirement. Technical school education and / or relevant work experience may be considered. Specialized training in transit-industry computer applications may substitute for a portion of the work experience requirement.Microsoft Office 365 : Experience with the installation and configuration of Microsoft Office 365 software products.Technical Skills : Knowledge and experience with MS SQL, Power BI, Crystal Reports, and interfacing with Office desktop applications.Driver's License : Must hold a valid driver's license and have the ability to maintain insurance coverage through our insurance company throughout employment. Travel may be required as part of the daily work.Software Proficiency : Proficiency in various software programs, including word processing, spreadsheet, and database administration, as well as internet applications. The ability to quickly learn internal software programs.Communication and Interpersonal Skills : Strong ability to prioritize projects and possess excellent communication skills, particularly verbal communication. Must have strong interpersonal skills, tact, and diplomacy, along with the ability to handle potentially challenging support situations. Capable of working both independently and as part of a team. How To Apply To view full job description and apply visit our careers website https : / / www.governmentjobs.com / careers / cttransit\ Please attach your resume and cover letter with your application.Why work at CTtransit ?.......CTtransit offers a highly competitive benefit package to all full-time eligible employees.Competitive Wages Competitive Pay Paid Time Off (vacation, sick and holidays) 401k and Pension Retirement plansInsurance Low cost no deductible medical, dental and vision including family Life Insurance Company paid Life Insurance and short term disability plans Voulntary Supplemental family, Accident Insurance an Additional Disability PlansOther Benefits Flexible Spending Account Employee Assistance Program Tuition ReimbursementFree public transportation for you and your spouse!!!!For more information about benefits, contact Human Resources. CTtransit is an Equal Opportunity / Affirmative Action Employer.01 Occasionally you will be required to travel to our New Haven & Stamford Divisions , do you have a valid drivers' license and the ability to be insured by our insurance company? Yes No 02 I understand that preference may be given to applications that are fully completed and include all requested attachments (resume, updated profile with most recent employer, & cover letter) Yes No 03 Do you have a Bachelor's Degree with at least least 24 credit hours in Accounting, Finance, Mathematics, Statistics, Analytics or Information Technology? Please explain. 04 Do you have experience in Microsoft Power BI or other analytics software / language? Yes No 05 Based on the job description, explain how you are able to fulfill this role. 06 Explain your troubleshooting experience. Required Question

Salary : $65,000 - $75,000