What are the responsibilities and job description for the Hotel Front Desk Clerk position at CTW Development Corp.?
The award-winning Courtyard by Marriott Youngstown-Canfield is seeking dedicated Front Desk Agents to serve as our guests' first point of contact and manage all aspects of their accommodation.
Currently hiring part-time, 3pm-11pm 2nd shift.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services
- Assist with reservations and room assignments
- Manage guest requests promptly and effectively
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Proven experience in customer service, preferably in a hotel setting
- Excellent phone etiquette skills
- Strong hospitality and guest relations skills
- Knowledge of night audit procedures is a plus
- Bilingual proficiency is advantageous
- Ability to multitask and work efficiently in a fast-paced environment
- Diploma or degree in Hospitality Management or related field is preferred
Front desk agents start at $14.00 per hour
Bi-weekly pay.
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 32 per week
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
Ability to Commute:
- Canfield, OH 44406 (Required)
Work Location: In person
Salary : $14