Client Support and Operations Specialist (Help Desk Specialist)

POSITION SUMMARY

The Client Support and Operations Specialist provides first tier computer and network technical support for CU*Answers, cuasterisk.com partners, their combined clients, and CU*Answer Network Services clients.

ESSENTIAL JOB FUNCTIONS

1. First point of contact to assist with all aspects of computer/network hardware and communications support.
2. Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.
3. Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.
4. Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.
5. Provide support for Microsoft Windows Server and Desktop operating systems.
6. Assist on network implementation projects such as domain migrations and firewall installs.
7. Perform daily and weekly administrative and maintenance tasks on client hardware.
8. Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives.

1. High School graduate or equivalent is required.
2. Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
3. Strong desktop support skills, including Windows 7 and Windows 10.
4. Ability to travel to client sites to provide support, including overnight and weekend stays.
5. Ability to use discretion when dealing with sensitive or confidential data.
6. Ability to perform technical support duties for CU*BASE hardware and software support.
7. Ability to create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution.

CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.