Administrative Services / Clerical - Office Services Clerk (LH)

Job Title: Administrative Services/Clerical Office Services Clerk

Location: Knoxville, TN

Duration: 06 Months Contract/Temp with the possibility of extension

Shift Details: 1st Shift (8 am-5 pm w/1-hour lunch)



Job Description

Administrative and entry-level work related to the review of vendor processing of payroll, and resolving escalated issues. They should be able to enter formulas in Excel, participate in team meetings, communicate on teams, etc. but they will likely not be spending time on elaborate presentations or setting up Excel macros or pivot tables (although if they have that ability, we will utilize it).

Administer payroll operations and services as determined by the manager, including transaction, processing, and records management. As part of the Payroll Operations team, they will provide outstanding support to our employees, assigned by line leadership and functional teams as needed for their assigned countries. Among their responsibilities are: day-to-day transaction performance, data entry, mail processing, time and payroll entry, payroll processing assistance, resolving certain treasury/garnishment issues, tickets, and other escalated items, assisting in vendor auditing, and also participating in projects related to our scope of services. Analytical and customer service skills are key for the success of this role, as well as a strong vision to identify process improvement opportunities and implement them. Key Customer Engagements & Activities

• Oversee accurate and timely processing of payroll
• Manage the preparation of payrolls
• Resolve individual and system-wide payroll issues
• Manage onsite payroll-related mail sorting and processing
• Ensure quality customer service to employees and departments
• Review audits and ensure accuracy and data integrity
• Evaluate payroll procedures and systems, and recommend improvements
• May provide training to clients and staff
• Ensure financial compliance with company policies and procedures and applicable legal rules and regulations Organizational Relationships:
  
  

The Position Reports To The NA Payroll Manager And Will Be Part Of a Larger Global Payroll Operations Team. Main Areas Of Focus

• Sets day-to-day objectives to deliver job responsibilities working within guidelines or norms of practices
• Work consists of tasks that are typically routine
• Solves basic routine problems Responsibilities:
• Exercises limited independent judgment with moderate supervision Qualifications:
• Intermediate role that applies knowledge of established processes and procedures that are typical for own job
• Education: A high school diploma or equivalent is required
• Experience: Minimum of 1-2 years of prior relevant experience
• Proficiency with Word, Excel, Outlook, Microsoft Teams, and PowerPoint are required
• Key competencies include communication, leveraging diversity, impact, decision-making, managing work, taking ownership, building customer relationships, initiating action, cooperation, adaptability, continuous learning, and providing feedback.