What are the responsibilities and job description for the Computer Support Associate (hardware/desktop support) LG position at Cube Hub Inc.?
Additional Information
- This is for one, 1st shift position (7 am to 3:30 pm) - will work ONSITE
- OT is possible
- Metatarsals are required on the first day
- Some travel between SurePoint Ag and SurePoint Electronics locations using personal vehicle is possible
- Visa sponsorship is not available, now or in the near future, for this position
- The manager is looking for candidates who will not have to relocate far for this position
- Provide onsite deskside support to the SurePoint Ag location through performing the following duties
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
