What are the responsibilities and job description for the Internal Services Professional 1 position at Cube Hub Inc.?
Description
Candidates must pass a Wonderlic Assessment. Suppliers, if you do not have the capability, please reject the job posting and select the appropriate reason.
Schedule
4 day / 10 hour shift: either 7AM to 6PM, or 8AM to 7PM; includes Saturday and Sunday off, plus one day off midweek (Tues, Wed, or Thurs)
Position is remote with one mandatory in office day per month or can be remote hybrid or fully in office.
Summary
JOB RESPONSIBILITIES
Obtain missing invoice data from utility providers in a timely manner by accessing information online and/or contacting providers via telephone, fax or email. Candidates should be prepared to be on the phone contacting providers across the United States and Canada for much of the workday. Overall, this role requires routine work that follows an established system of operation with a high degree of accuracy and efficiency within the Document Management department.
Tasks
Entry level skillset with up to 2 years of successful experience in a similar phone or and/or data based role, generally comparable with the tasks and responsibilities as presented above.
EDUCATION
HS diploma or equivalent is required.
Preferred
Additional Details
Candidates must pass a Wonderlic Assessment. Suppliers, if you do not have the capability, please reject the job posting and select the appropriate reason.
Schedule
4 day / 10 hour shift: either 7AM to 6PM, or 8AM to 7PM; includes Saturday and Sunday off, plus one day off midweek (Tues, Wed, or Thurs)
Position is remote with one mandatory in office day per month or can be remote hybrid or fully in office.
Summary
JOB RESPONSIBILITIES
Obtain missing invoice data from utility providers in a timely manner by accessing information online and/or contacting providers via telephone, fax or email. Candidates should be prepared to be on the phone contacting providers across the United States and Canada for much of the workday. Overall, this role requires routine work that follows an established system of operation with a high degree of accuracy and efficiency within the Document Management department.
Tasks
- Primary method of contact is via telephone; up to 8 hours of phone-work daily
- Negotiate the waiver of fees and/or obtain due date extensions as needed
- Determine invoices to be obtained by evaluating key data points
- Update systems of operation with tasks performed and relevant data
- Communicate to internal and external parties in a clear and detailed manner
- Perform at or below Target Key Performance Indicators (KPI’s) per Standard Operating Procedures
- Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.
- Select appropriate processes from clearly documented rules, past practices or new instructions
- Seek advice and guidance on non-routine or problem areas from senior department members
- Refer complex, unusual problems to senior department members
- Successful completion of UBK training (provided by Client the 1st two days on assignment)
- Professional phone presence
- Strong verbal and written communication skills
- Ability to negotiate effectively in a professional manner
- Ability to research and navigate websites and internal systems
- Excellent time management skills; reliable and able to multi-task
- Microsoft Office Suite (Outlook skills are a plus!)
- Type at a minimum of 45 WPM
- Microsoft Outlook
Entry level skillset with up to 2 years of successful experience in a similar phone or and/or data based role, generally comparable with the tasks and responsibilities as presented above.
EDUCATION
HS diploma or equivalent is required.
Preferred
- 1 – 2 years of vocation/technical training or an Associates degree in a related field
- Specialized skill training or certification pertinent to the position
Additional Details
- Internal Services Professional 1|SC
- Does this worker qualify for overtime? : Yes
- Scorecard Category : Professional
- Commercial Title : (No Value)
- Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
- Is this position for a pre-identified (PAYROLLED) candidate? : RECRUITED
- If this is a pre-identified (PAYROLLED) candidate, please see note below and provide the following: : Name: Email Address: Phone Number: Pay Rate: Please also attach the pre-identified candidate's resume
- Will this contingent worker require a computer or systems access or utilize a timeclock? : Yes
- Time System : Fieldglass
- Timeclock/Shift : Fieldglass|1
- Enter Shift Start and End Time : 7AM - 6PM
- Is there potential for this to convert to a full time position? : Yes
- Non-Employee Class : Temporary Agency Worker
- Will the worker be required to travel for Client? : No
- Is there potential for this assignment to be extended beyond 13 weeks? : Yes
- Type of assignment : Full-time
- Does this position support customers with Vaccination requirements? : No
- Additional information regarding question above: : If Yes: This position supports a Client customer that requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasonsIf No: Where permitted by applicable law, Client may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.
