What are the responsibilities and job description for the Customer Service Representative Lead position at CubeSmart Self Storage?
About the Role:
As a Customer Service/Keyholder at CubeSmart Self Storage, you will play a vital role in delivering exceptional customer experiences and maintaining the high standards of our properties. Your primary responsibility will be to oversee the day-to-day activities at your assigned facility, ensuring that all aspects of property maintenance and customer service are addressed efficiently.
Responsibilities:
Skills and Qualifications:
As a Customer Service/Keyholder at CubeSmart Self Storage, you will play a vital role in delivering exceptional customer experiences and maintaining the high standards of our properties. Your primary responsibility will be to oversee the day-to-day activities at your assigned facility, ensuring that all aspects of property maintenance and customer service are addressed efficiently.
Responsibilities:
- Deliver Exceptional Customer Service: Respond to customer inquiries and resolve issues promptly and professionally, fostering long-term relationships with our valued customers.
- Maintenance and Repairs: Conduct regular inspections of the facility to identify areas requiring maintenance or repair, taking prompt action to address any issues that may arise.
Skills and Qualifications:
- Communication: Possess strong verbal and written communication skills to effectively interact with customers, colleagues, and external partners.
- Collaboration: Demonstrate the ability to work collaboratively within a team environment, contributing to the achievement of shared goals and objectives.
- Maintenance Knowledge: Possess a solid understanding of property maintenance principles and practices to ensure efficient facility upkeep.
