Customer Service Rep II

CUSTOMER SERVICE REPRESENTATIVE II

Location: Winter Haven, FL

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress.  We put people first, work to keep them safe and build trusting relationships. 

What’s in it for you?

• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What you’ll be working on…  

• Assist customers in person
• Understand and communicate Company programs, as they pertain to specific customer situations and be able to use the programs to attract and maintain quality customers.
• Prepare work orders for billing.
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Calculate bulk delivery tickets.
• Prepare work orders to be dispatched to operational personnel.
• Print, reconcile and distribute reports and calculations.
• Perform other related functions as assigned by the District Manager or Customer Service Manager.
• Respond to customer inquiries in a friendly, courteous and professional manner.
• Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
• Verify information on work orders is correct and accurate.
• Issue credits and adjustments when necessary.
• Review figures to ensure proper accounts are being charged and billing is correct.
• Reconcile daily payments that are received through the mail and cash drawers.
• Prepare all daily work into batches and enter into the computer.
• Prepare daily cash reports to be sent to the Corporate Accounting.
• Reconcile all cash taken daily and prepare bank deposits.
• Calculate and reconcile the gallons delivered on the bulk drivers settlement sheet on a daily basis.
• Receive and transmit information to and from service, installation and delivery personnel.
• Enter any changes on customer's accounts:
• Edit for accuracy, Post transactions to proper accounts, Calculate and print as required:
  • Sales Journals         Cash Receipts         Finance Charges      Disconnect Notices
  • Pricing Tables         M-T-D Gallon Sales  Aged Trial Balance   Miscellaneous Reports      
• Print month end reports and distribute to all applicable personnel.
• Calculate and maintain accurate finance agreements.
• Prepare credit history checks for prospective customers.
• Maintain customer and vendor files and store batches and reports.
• Type correspondence.
• Attend training seminars.
• Order office and computer supplies.
• Keep abreast of all rate changes and ensure proper billing
• Ensures that routine reports (month end and others) are reviewed and completed within the set deadlines.
• Maintains good customer relations.
• Interprets, monitors and implements company policies, as they pertain to customer service.
• Preparation of accounts to be turned over to internal collections
• Involvement with Public Assistance Programs.
• Interviews customer to determine eligibility for Public Assistance program and recommends a referral.
• Monitors and initiates all collection and disconnections.
• Maintains and processes deposits.
• Verify all new deposits daily and Verify all refunded deposits.
• Run a tape of all deposits to agree with report total daily.
• Monitors and processes changes in budget billing.
• Review budgets to determine the need for increasing budget amounts.
• Assist in preparation of the customer budgets.
• Determination of any new equipment or people necessary to enable department to run more efficiently.
• Monitor and manage expenses to stay within budgetary constraints.
• Review daily billing schedule and ensure it is completed and mailed. Ensure data base receivable is proved daily.
• Evaluate requirements for personnel, materials, supplies as they relate to the office and make recommendations to the  District Manager or Customer Service Manager.   

Who you are...

• 1-3 years of customer service experience.
• PC experience mandatory.
• Excellent customer contact skills. Excellent supervisory skills.  Collection techniques.  Strong organizational skills. 
• High school graduate or equivalent.
• Detail oriented and experience in computer processing helpful. Working knowledge of basic office equipment/machines.  General understanding of office procedures and good public relation skills.  Operation of at least PC programs (Lotus 123 or Excel, and one word processing program;  Microsoft Word or Word Perfect.)  Public speaking ability.
• Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Must have good telephone communication skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com