What are the responsibilities and job description for the Front of House Staff position at Cuerno New York?
Positions Available: Server, Bartender, Host, Sommelier, Busser, Runner, Barback
About Cuerno New York
CUERNO is redefining the Mexican culinary experience in New York. As the first Mexican steakhouse in the city, we’re proud to honor our culinary heritage while pushing the boundaries of innovation. We're building something extraordinary—a movement to elevate Mexican cuisine and hospitality to its rightful place on the global stage. If you're passionate, driven, and ready to make history, we want you on our team.
Why Work at CUERNO?
We are seeking passionate and customer-oriented professionals to join our Front of House (FOH) Team to promote smooth service operations and an exceptional guest experience. This role requires strong teamwork, communication, and a commitment to maintaining Cuerno’s high standards of excellence.
We offer a collaborative and inclusive work environment, and opportunities for growth within our organization. If you have a passion for hospitality and enjoy working in a fast-paced, customer-focused environment, we would love to hear from you!
Positions Available: Server, Bartender, Host, Sommelier, Busser, Runner, Barback
Key Responsibilities
Server:
Cuerno New York is an equal opportunity employer committed to fostering an inclusive work environment. We do not discriminate against any applicant on the basis of race, color, religion, national origin, age, sex, disability status, veteran status, sexual orientation, gender identity or any other status protected by federal, state or local laws. More detail about CUERNO NY part of Grupo Costeño, please visit https://culinaryagents.com/entities/801820-CUERNO-NY
About Cuerno New York
CUERNO is redefining the Mexican culinary experience in New York. As the first Mexican steakhouse in the city, we’re proud to honor our culinary heritage while pushing the boundaries of innovation. We're building something extraordinary—a movement to elevate Mexican cuisine and hospitality to its rightful place on the global stage. If you're passionate, driven, and ready to make history, we want you on our team.
Why Work at CUERNO?
- Authentic Experience: Be part of a team that brings the richness of Mexico’s culinary traditions to the New York dining scene.
- Growth & Opportunity: We offer career development, continuous training, and recognition for hard work.
- Exceptional Culinary Standards: Join us in crafting “el sabor más chingón”—flavors that go beyond expectations.
- A Shared Dream: Help us build a globally recognized icon, with the potential to achieve Michelin-star recognition.
- Cultural Pride: Work at a restaurant that honors Mexican roots while innovating and setting new standards for excellence.
We are seeking passionate and customer-oriented professionals to join our Front of House (FOH) Team to promote smooth service operations and an exceptional guest experience. This role requires strong teamwork, communication, and a commitment to maintaining Cuerno’s high standards of excellence.
We offer a collaborative and inclusive work environment, and opportunities for growth within our organization. If you have a passion for hospitality and enjoy working in a fast-paced, customer-focused environment, we would love to hear from you!
Positions Available: Server, Bartender, Host, Sommelier, Busser, Runner, Barback
Key Responsibilities
Server:
- Deliver exceptional customer service with attentiveness to guest needs.
- Offer detailed explanations of menu items and ingredients.
- Provide tailored recommendations of dishes and pairings to enhance the dining experience.
- Prepare beverages while engaging with guests and providing tailored recommendations.
- Monitor alcohol consumption and adhere to responsible service procedures.
- Maintain bar inventory, restock supplies, and ensure a clean, organized bar.
- Greet guests warmly to create a welcoming first impression.
- Manage the reservation process and efficiently assign tables.
- Maintain the waitlist and provide accurate wait time estimates.
- Provide wine recommendations based on guest preferences to enhance the dining experience.
- Guide staff on wine selection, pairings, and proper service techniques.
- Oversee wine storage, inventory, and procurement to maintain quality and selection.
- Maintain a clean and organized dining area, ensuring tables are set up and ready for guests.
- Keep service stations clean, organized, and fully stocked.
- Ensure tables, chairs, floors, and communal spaces are always clean and tidy.
- Deliver food orders from the kitchen to tables with accuracy and efficiency.
- Collaborate effectively with Servers to ensure smooth flow of service.
- Communicate any feedback or requests from guests to the Server team.
- Prepare cocktail ingredients, including syrups, mixes, and garnishes.
- Set up, restock, and monitor bar inventory to ensure smooth operations.
- Support Bartenders and Servers with bar service and maintenance tasks.
- Minimum of 2 years previous restaurant experience in a similar role.
- Prior fine dining experience preferred.
- Proficiency in Toast POS system.
- Strong understanding of restaurant etiquette and sequence of service.
- Knowledge of health and safety regulations, including allergy protocols.
- Exceptional customer service and problem-solving skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- Availability to work a flexible schedule, including nights, weekends, and holidays.
Cuerno New York is an equal opportunity employer committed to fostering an inclusive work environment. We do not discriminate against any applicant on the basis of race, color, religion, national origin, age, sex, disability status, veteran status, sexual orientation, gender identity or any other status protected by federal, state or local laws. More detail about CUERNO NY part of Grupo Costeño, please visit https://culinaryagents.com/entities/801820-CUERNO-NY
