Coordinator, Admissions & Registration/Outreach Services

Coordinator, Admissions & Registration/Outreach Services

Cuesta College 

Salary: $68,592.00 - $75,624.00 Annually

Job Type: Full Time

Job Number: FY2425-00157

Location: All Campuses or other sites, CA

Department: Student Success & Support Programs

Closing: 3/18/2025 11:59 PM Pacific

Job Description Summary

This position is primarily assigned to the San Luis Obispo Campus and will support staff at all three sites. Infrequent travel is requested to secondary sites.

The preferred scheudle is:

• Monday: 8:30am - 5:00pm

• Tuesday: 8:30am - 5:00pm

• Wednesday, 9:30am - 6:00pm

• Thursday: 8:30am - 5:00pm

• Friday: 8:00am - 4:30pm

DEFINITION

Under direction of the assigned administrator, this position coordinates enrollment activities, including admissions, registration, and outreach services, maintaining the student registration database in accordance with state and federal regulations, District and College policies and procedures. Coordinates communications and information to students and College staff regarding enrollment activities; guides personnel and students engaged in registration, admissions, and outreach operations; directs office activities to assist in the direction of Admissions, Registration and Outreach in the absence of the Director and performs related work as required.

DISTINGUISHING CHARACTERISTICS

The Coordinator, Admissions & Registration/Outreach position is distinguished from other positions by the assignment of a work schedule, which may include late afternoon, and early evening hours when there is no direct supervision, when an incumbent will provide the full range of admissions, registration and outreach services, and by the assignment of duties require a broad knowledge of the Admissions & Registration/Outreach office. The incumbent may act as a lead, train, and coordinate the work of Admissions & Registration/Outreach staff, records staff, temporary workers, other Banner users and student workers. Incumbents have a high frequency of responsible contact with students, staff and/or the public requiring tact, effective, and prompt customer service.

Incumbents in this position support Guided Pathways framework, student learning outcomes and institutional effectiveness by ensuring that students have access to Admissions & Registration/Outreach services and knowledge of information that will assist them in fulfilling admissions to registration requirements for all student populations. In addition, the incumbent will support Admissions & Registration to maintain the currency of department policies, procedures, Title 5 regulations and Education Code that supports more accurate and efficient services to students during the Admissions & Registration process.

ABOUT THE COLLEGE 

Where You Will Work 

Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.

Who We Are 

Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.

• Additional information about the college can be found at https://www.cuesta.edu/about/index.html

• The college planning documents can be found at https://www.cuesta.edu/about/collegeplans/index.html

• Our Student Equity Action Plan can be found at https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html

• We offer comprehensive benefit options. Information about benefits can be found at https://www.cuesta.edu/about/depts/benefits-insurance/index.html

Essential Functions & Qualifications

ESSENTIAL FUNCTIONS

• Coordinate the daily operations and activities of the Admissions & Registration/Outreach Office including office coverage to ensure efficiency of operations. Organize office functions and delegate work assignments;

• Coordinate and participate in admission, registration and outreach activities for both online and in-person services and related student support functions; ensure activities comply with established policies and procedures; coordinate special groups, on-campus, and off-campus registrations as required.

• Learn, interpret and apply legal mandates, policies, and regulations. Communicate with the Director, Outreach and Enrollment Services and appropriate administrators changes in state regulations regarding admissions and registration;

• Maintain the student registration database, term setup, test, troubleshoot, and ensure data integrity of the student information system, electronic/paper forms, system updates and patches to enrollment processes prior to release to the production system and implement solutions;

• Assist in overseeing program budgets and expenditures; including financial analysis. Prepares and processes requisitions and invoices for payment;

• Coordinate and oversee priority appointments, generation of add codes, automated wait list access based on established policies and procedures;

• Troubleshoot and resolves complex problems with students and staff, handles issues related to making changes/corrections in the student information system. Reviews and researches for extenuating circumstances and determine appropriate course of actions;

• Assist with audits and report submission, participate in the input of enrollment data, process special petitions, and drop students for cancelled classes; establish and maintain automated records and files; assure accuracy and completeness of input and output data and related transactions;

• Serve as an informational resource to students, staff and the public concerning student enrollment functions; respond to inquiries and provide information;

• Participate in the development, coordination, and maintenance of the college catalog, schedule of classes and college website;

• Evaluate operations and activities of assigned responsibilities; recommend improvements, modifications and provide technical guidance; participate in the development and implementation of Admissions & Registration plans, goals, objectives, projects, calendars and schedules; prepare various reports on operations and activities; recommend improvements in workflow, procedures and the use of office equipment;

• Coordinate communications and information online and in print for students, faculty and staff; prepare and distribute enrollment correspondence, calendars and informational materials;

• Attend various meetings and training sessions as assigned; develop, implement and conduct staff training sessions as directed; attend and participate in various district-wide committees as required.

• Create training documentation and coordinate staff training;

• Maintain security and confidentiality of student educational records mandated by FERPA regulations;

• Perform other related duties as required.

QUALIFICATIONS 

Education:

Required

• Bachelor's degree;

Experience:

Required

• Three years increasingly responsible clerical experience, including admissions and registration work in higher education;

Preferred

• Experience working with computerized registration system(s) and experience working in a lead capacity preferred.

Or any equivalent combination of education and experience. 

Knowledge of:

• Student Service functions;

• Computer registration operation;

• Principles of record keeping;

• Principles of coordination, customer service and conflict resolution;

• Business letter writing and report preparation;

• Modern office practices, procedures, and equipment;

• Technical aspects of field of specialty;

• Applicable sections of State Education Code and other applicable laws.

• Effective written and oral communication skills.

Ability to: 

• Work harmoniously with students, staff, and others with whom contact is made in the course of employment;

• Establish and maintain cooperative working relationships with those contacted in the performance of duties;

• Analyze situations accurately and adopt an effective course of action;

• Interpret, apply and explain rules, regulations, policies and procedures;

• Plan, organize, prioritize work and meet deadlines with constant interruptions;

• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.

Physical ability to: 

• Work at a desk, conference table or in meetings of various configurations;

• Read and comprehend printed matter and text and data on computer monitors;

• Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;

• Sit or stand for extended periods of time;

• Lift and/or carry 25 pounds;

• Exert manual dexterity sufficient for keyboard and other office equipment operation.

Additional Information

REQUIRED DOCUMENTS TO APPLY

Candidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred.

• Cover letter;

• Resume;

• Reference List (see further instructions below);

• Diversity statement (see further instructions below).

Diversity Statement Instructions: Cuesta College is committed to building and maintaining a workforce that reflects and honors the diversity of our students. It is important to us that our faculty, staff, and administrators demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, and religious backgrounds as well as sexual orientation and abilities of all constituents in the Cuesta College community.

In 500 words or less, with consideration to our Mission Statement and our values expressed above, please explain how you will demonstrate your commitment to diversity, equity, and inclusion in this position.

Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you. One reference should be a current or former supervisor.

Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

SALARY SCHEDULE 

Below is the full salary schedule range for this position, steps A through E. Per Cuesta College's policies, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases.For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html

• Salary Schedule Range: $5,716 - $6,948 per month.

• Anticipated Hiring Range: $5,716 - $6,302 per month.

ADDITIONAL INFORMATION

Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/about/depts/publicsafety/clery_act

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Interview Process Information

Selected applicants will be invited to attend a Zoom interview on Monday, April 14, 2025.

To be considered for this position please visit our web site and apply on line at the following link: https://apptrkr.com/6035692 

The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129. 

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Salary : $68,592 - $75,624