Primary Home Care Scheduler/EVV Training Clerk

The Primary Home Care Scheduler/EVV Training Clerk is responsible for the coordination of patient staffing, maintenance and upkeep of scheduling records and log books, and the accurate and timely communication of scheduling changes between office and Personal Care Attendants (PCA) staff. He/She is responsible for the daily maintenance of the EVV call in/out system that monitors the Personal Care Attendant’s daily reporting of services performed and hours worked. They are also responsible for the accuracy and timely communication of scheduling conflicts to PHC Coordinator.

1. Conducting daily Visit Maintenance for all Personal Care Attendants in the Vincent System call in/out system for those PCA who fail to call in our out

2. The continuous updating of Consumer Schedules in the Vincent System as needed

3. Identifying PCA’s who require daily visit maintenance for more than 3 consecutive days for continuous TRAINING on call in/out system

4. Staffing and TRAINING all Personal Care Attendants when assigned new consumers on EVV Call in/out process and approved task and hours

5. Providing coverage for those PCA’s who have requested days off

6. Providing coverage for Consumers who’s PCA has not reported to work or called in sick

7. Training Personal Care Attendants on Consumers Plan of Care and providing Attendant Orientation as needed

8. Submitting 1st start of care form to Caseworker on all new consumers for all payers

9. Submitting Delay in Service Initiation form to CW when unable to start by begin date on authorization form

10. Performing Attendant Orientations on PCA’s who are eligible for a telephone orientation

11. Completing a Service Interruption form when identifying a consumer who is not being serviced (refer to Service Interruption form for reasons)

12. Updating Consumer status in Vincent as necessary (hold status when not being serviced, etc.)

13. Implementing increase/decrease in hours to include new attendant orientation as assigned by the program coordinator

14. Entering new schedules/ Updating schedules in Vincent for new or existing consumers when a change has occurred

15. Identifying PCA’s and calling PCA’s to provide coverage

16. TRAINING PCA’s on Landline/Token usage as needed

This position requires at least the following minimum requirements:

• Spanish Bilingual preferred

• Prefer 1-2 years of health care experience.

• Leadership skills (ability to take charge; set objectives; drive to results; team player).

• Skillful in organization of work and in principles of time management.

• Ability to contribute to the quality of care being rendered through constructive communication with primary care staff.

• Good communication skills and ability to establish good rapport with other staff members.

• Demonstrated ability to work with patients and employees. Demonstrated ability to work in a proactively diverse and inclusive organization.

• Must have excellent written communication by writing clearly and informatively and edits work. Demonstrates accuracy thoroughness and follows through on commitments.

• Must practice a high level of confidentiality and be able to effectively respond to questions from employees, managers and outside entities. Must have excellent communication skills, both verbal and written. Must be able to work with others to resolve issues and maintain composure in an environment of changing priorities.

• Must have knowledge of all company policies and procedures. Must be able to work on a timetable, follow instructions, responds to management direction and solicits feedback to improve performance. Should have excellent character references and solid work background. Must be able to read, write and speak English. Spanish is preferred.

• Must have knowledge and proficiency of office computer equipment and software. Demonstrate ability to multi task and work in a fast-paced office setting. Proven ability to cope with conflict, stress and crisis situations.

TRAINING REQUIREMENTS

• Texas EVV Customer Home Screen

• Standard Operating Procedure Client Entry

• Standard Operating Procedure Schedule Entry for Texas EVV Customer Training

• Standard Operating Procedure EVV call process training

• Standard Operating Procedure Small Alternative Device Procedure Training

• Standard Operating Procedure Call Manager/Scheduling Training

• Call Manager Icons and Status Colors training

DRIVING & OTHER REQUIREMENTS

Must have and maintain a valid state driver license, have a registered and reliable vehicle that meets state law standards, and meets the insurance standards of company. Position requires travel between company sites as well as the community.