What are the responsibilities and job description for the Customer Service Representative Sales and Marketing Coordinator position at Culligan 87WI?
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement with company match
- Vacation, paid time off
- Company-paid training
- Employee discounts for Culligan in-home products
- Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations and inbound sales. The Customer Service Representative - Sales and Marketing Coordinator works directly with customers to discuss orders, resolve problems, assist the sales team in scheduling in home sales appointments and carryout the company's marketing initiatives. To be a successful Customer Service Representative - Sales and Marketing Coordinator, you should be detail-oriented, organized, have a selling mentality with strong interpersonal and communication skills.
Responsibilities
- Extensive problem-solving, order processing, and helping to manage customer accounts
- Schedule service and delivery orders as needed
- Coordinate schedules with the service/operations team as needed
- Contact customers for purposes of scheduling additional services or offering maintenance plans
- Refer unresolved customer grievances to designated departments for further investigation
- Connect with web, social media, and telephone lead inquires
- Schedule sales appointments for our dedicated sales team
- Work with the sales department to increase leads, appointments and sales
- Connect with existing customers to upgrade equipment and services
- Follow up with prospects and lead inquires to entice into next step of the sales funnel
- Assist with carrying out and implementing the company's marketing strategies
- Accurately and efficiently enter data into company's CRM platforms to track data
Qualifications
- High school diploma or GED
- Minimum of 1 year of customer service experience required
- Minimum of 1 year of inside phone sales required
- Strong time management and project management skills
- Proficient in Microsoft Office (word, excel, outlook)
- Excellent communication skills, both written and verbal
About Culligan
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Salary : $17 - $19
