What are the responsibilities and job description for the Billing & Scheduling Specialist position at Culligan Kaat's Water Conditioning?
Culligan Kaat’s Water Conditioning, Inc.
Full-Time Billing & Scheduling Specialist
Plymouth, WI
Culligan, the industry leader in water treatment, is looking for a Full-Time Billing & Scheduling Specialist. This position will be responsible for working with customers to ensure quality and timely scheduling as well as processing billing paperwork. This position will require full-time employment at our Plymouth, WI location. Our office hours are Monday-Thursday 8-5 and Friday 8-2.
DUTIES INCLUDE:
- Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.
- Schedule route and service workers to customer locations in an effective and cost-savings way.
- Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.
- Map and organize service technician work for the next day.
- Enter completed service and route work and make any necessary changes in accounts.
- Scan and file daily work.
- Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).
- Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.
- Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.
JOB REQUIREMENTS:
- High School Diploma or General Education Degree (GED).
- Friendly and approachable attitude when greeting and assisting customers.
- 1-2 years of experience working in an office environment.
- Experience with Microsoft Office Applications.
- Strong organizational skills and ability to multi-task.
- Being able to work independently and handle customer’s money responsibly.