Billing Analyst - Routing / Special Billing

The Company

About Quench

Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000 customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: Be Quenchy

\KWENCH – ee\; adjective

· Going “above and beyond” for one’s customers, colleagues and company.

· Demonstrating positivity, dependability, honesty and collaboration.

· Balancing life and work, and having fun doing it.

The Position

Quench’s billing team is responsible for the daily billing processing and distribution functions of the business, including (1) review and distribution of ERP-generated invoices, (2) download, creation and upload of print invoices to Quench’s outside vendor, (3) upload of portal billing invoices and (4) creation, maintenance and distribution of spreadsheet or customized billing. This team is also responsible for the review and processing of customer credit memos. Given the growth in the business, Quench is in need of a dedicated Billing Analyst to focus on the credit memo process and spreadsheet customized billing. In performing his/her duties, the Billing Analyst will need to be proficient at researching issues, and exhibit a degree of creativity and latitude to identify the appropriate course of action, including collaborating with other functions to achieve resolutions. Additional responsibilities include: updating SOPs, assisting internal teams with billing-related questions, and working on ad hoc and process improvement projects as necessary.

Essential Functions

· Daily processing of special billing spreadsheets

· Daily processing of Credit Memos in credit memo case queue

· Trouble-shoot / generate customer care cases to resolve billing issues/requirements (i.e. new POs, update ERP system data, etc.)

· Update current process SOPs as needed

· Research billing issues and determine appropriate course of action

· Exhibit professionalism in all customer interaction

· Assist the team in other billing-related processes and responsibilities, including invoice processing and creation, SOP development and research of billing issues

Qualifications

· One (1) to three (3) years’ experience in billing or equivalent role

· Strong proficiency in Excel

· Salesforce / Zuora experience a plus

· Basic understanding of accounting / billing concepts

· Strong research skills and attention to detail

· Extremely organized with strong data entry skills

· Customer service experience a plus

· High degree of professional integrity; really cares about getting the right answer

· Solid written and verbal communication skills