Installation Technician

JOB TITLE: Installation Technician

EMPLOYER: Culligan Water of San Antonio

DEPARTMENT: Installation

REPORTS TO: Installation Manager

SUMMARY: The field installation technician provides water tests, repairs, upgrades, maintenance, and installations for Culligan equipment and products. The technician will recommend and price additional Culligan products or services when appropriate. The technician's goal is to provide the maximum amount of service to clients to exceed their expectations.

Benefits: Paid time off, holiday pay, 401k and matching, health benefits, company provided life insurance and long-term disability, company discounts, and much more!

DUTIES AND RESPONSIBILITIES:

• Advise customers of needed repairs or upgrades. Inform customers of maintenance agreement opportunities. Sell new equipment and supplies.
• Completing paperwork related to tasks in an accurate and timely manner.
• Assist others with delivery and installation of products/equipment.
• Able to meet the physical demands of the job and able to work under different weather conditions
• Provide excellent maintenance of personal or company vehicle, company tools, and company equipment.
• Communicate in a positive manner with customers and staff.
• Following all rules and regulations pertaining to safety and Culligan policies. Work weekends when needed. We prefer not to work weekends either!
• Installation of water conditioning/water filtration equipment in residential or commercial venues
• Drive a company truck to deliver products to residential and commercial customers according to daily route schedule.
• Manage daily routes independently to ensure proper and timely delivery of product.
• Offers new products and services at the time of established product delivery.
• Accurately complete all required paperwork daily
• Install, diagnose, repair and complete preventative maintenance on water treatment equipment.
• Maintain consistent, friendly conversation with customers to communicate the status of equipment and to provide the best solution to their water needs.
• Familiar with company software
• Identify additional services that may be required and present all options to the customers.
• Follow established safety procedures and follow all written and verbal procedures and policies to ensure the safest and highest quality work.
• Able to dig using tools and power tools and understand how to apply basic plumbing knowledge by following technical procedures
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally required to taste or smell
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually quiet-moderate
• The employee must occasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 100 pounds / continually lift and/or move up to 100 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment: Able to occasionally work in confined spaces
• Specialized equipment, machines, or vehicles used: power tools and hand tools

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required: Valid drivers license
• Other skills required:
• Basic plumbing experience
• Mechanically inclined
• Skilled in use of power tools and hand tools
• Good communication of both verbal and written skills
• Able to work full time schedule

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit, and utilize finger dextrity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually quiet-moderate
• The employee must occasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 100 pounds / continually lift and/or move up to 100 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment: Able to occasionally work in confined spaces
• Specialized equipment, machines, or vehicles used: power tools and hand tools