Residential Sales Representative

Job Description

Job Description

Description :

JOB TITLE : Residential Sales Representative

DEPARTMENT : Sales Department

REPORTS TO : Sales Manager

EFFECTIVE DATE : 2 weeks after offer acceptance

SUMMARY : The Residential Sales Representative is responsible for establishing, developing, and maintaining positive business and customer relationships while meeting monthly sales goals. They will train to understand the full use and benefits of Culligan products and services. A Residential Sales Representative must have a proficient understanding of residential Culligan products and will be responsible for assisting residential leads / potential customers with a team of other Residential Sales Representatives.

DUTIES AND RESPONSIBILITIES :

• Promote a long-term relationship-building approach to Sales to improve customer satisfaction and retention with residential customers
• Develop and improve standard / best practices in the sales toolbox : presentation formatting, financial documentation, lead generation methods, cost modelling
• Correspond with all leads and appointments as scheduled
• Attend scheduled appointments as assigned with professionalism and integrity
• Maintain accurate records of all sales activities in relevant database
• Learn, maintain and apply overall knowledge and technical information as it relates to the sales of all residential Culligan products
• Understand customers’ needs and present viable solutions. Accurately represent capabilities, terms procedures without distorting dealership policy
• Make an effective sales presentation so that the customer is adequately educated about the products and services available
• Clearly and completely document installation arrangements, pumps and other related equipment, check electrical / drain
• Clearly and completely document installation arrangements, pumps and other related equipment, check electrical / drain
• Take ownership of a new customer’s account, and follow up with every new customer to ensure complete satisfaction and secure referrals
• Maintain security of all customer information
• Participate in all promotional activities (trade shows, exhibits, etc.) as required
• Obtain minimum sales standards (see attached breakdown)
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES :

JOB PERKS!

Requirements : QUALIFICATIONS :

High school diploma or general education degree (GED), or one to three months related experience and / or training, or equivalent combination of education and experience.

Computer skills required : Contract Management Systems (EX : DocuSign, etc.); Human Resource Systems; Microsoft Office Suite; Project Management Software (EX : Monday.com)

Certificates, licenses and registrations required : Valid driver’s license, Sales license, State licenses as required

Other skills required :

Highly motivated and target driven with a proven record of accomplishment in sales.

Expert in effective communication

Able to adapt to individual customer needs

COMPETENCIES :

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

Frequently required to stand, walk, sit, talk or hear, and utilize finger dexterity

Occasionally required to climb, balance, bend, stoop, kneel or crawl

Occasionally exposed to wet and / or humid conditions (non-weather)

Occasionally work near moving mechanical parts

Rarely work in high, precarious places

Rarely work around fumes, airborne particles, or toxic chemicals

Occasionally exposure to outside weather conditions

Rarely exposure to extreme heat or cold (non-weather)

Rarely to never exposure to bloodborne and airborne pathogens or infectious materials

While performing the duties of this job, the noise level in the work environment is usually quiet to moderate

The employee must occasionally lift and / or move more than 100 pounds / frequently lift and / or move up to 50 pounds / continually lift and / or move up to 25 pounds

Specific vision abilities required by this job include : Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus

Additional remarks regarding work environment : Frequently attending scheduled appointments in new businesses and / or homes, the environment of these locations may be unknown

Specialized equipment, machines, or vehicles used : Personal Vehicle

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.