Field Training Manager

Job Description

Job Description

Description : The Field Training Manager leads the delivery of development activities. Providing demonstrations, knowledge, support and training to all employees to perform effectively and safely. This role will work closely with the centralized training team along with the technical team in the field.

Responsibilities :

• Create a standardized training program / tracking and accountability including technical levels
• Manage the delivery of training programs, materials, tools, and resources
• Oversee training of employees by hosting hands-on training sessions and ensuring new hires undergo training
• Carry out in-field and in-shop training along with quality checks
• Deliver training courses including coordination of product-related training and new product training
• Implement training KPIs and assess any employees utilized to deliver specialized training
• Actively seek current training methods and best practices to facilitate training employees
• Conduct gap analysis for individual and team skills to identify areas for improvement
• Liaise with industry experts and organize training sessions
• Drive customer-facing improvements by executing best-in-class training programs in collaboration with other departments
• Measure improvements in employees’ job performance and identify areas of opportunity
• Work with Risk Management to identify the root cause of product / general liability claims and assist as needed
• Resolve escalated issues from operations and customers
• Work closely with local branch management on operational issues including any related to technical service
• Create and maintain a train-the-trainer program and identify training leaders by branch
• Hold monthly meetings with Managers and Service leaders to provide updates and training
• Identify and train employees on additional service revenue-generating approaches and programs
• Complete any other responsibilities as assigned

Requirements :

LI-ES1