What are the responsibilities and job description for the Customer Service Rep position at Culligan Ultrapure?
About Culligan Ultrapure:
At Culligan Ultrapure, we’ve been the trusted name in water purification for over 88 years. As a proud franchise of Culligan Water, we have 27 locations across Minnesota, Indiana, Arizona, Missouri, Michigan, and Texas, and we are dedicated to providing the best water solutions to residential, commercial, and industrial customers. We're looking for passionate, energetic individuals to join our growing team and help us deliver clean, pure water to our valued customers.
Position Overview:
Are you an organized, proactive individual with a passion for customer service? We want you on our team! As a Customer Service Representative, you will be the first point of contact for our customers, playing a vital role in making their experience with Culligan Ultrapure seamless and positive.
In this dynamic position, you will:
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Be the friendly voice on the other end of the phone, managing inquiries, scheduling service calls, and providing solutions to customer needs.
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Coordinate timely deliveries of bottled water and salt, ensuring a smooth and efficient operation.
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Handle data entry in NetSuite with accuracy and attention to detail.
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Assist with basic collections and bookkeeping tasks to keep things running smoothly.
This is an exciting opportunity for someone who thrives in a fast-paced environment and loves to help people. If you're looking for a role where you can make a difference, interact with a great team, and develop new skills, this is the perfect fit!
Why Culligan Ultrapure?
We don’t just care about our customers—we care about our employees too! At Culligan Ultrapure, you'll be part of a team that values personal and professional growth, collaboration, and a positive work environment. We’ll provide you with:
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Comprehensive training to ensure you have the tools and knowledge to succeed.
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Opportunities for growth within an established, supportive company that’s been in the water treatment business for over 88 years.
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A team-oriented atmosphere where you’ll interact with incredible people every day.
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The satisfaction of knowing that your work contributes to improving lives in your community by providing top-notch water solutions.
What We’re Looking For:
We’re looking for someone who is:
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Customer-focused with a positive, energetic attitude.
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Highly organized and able to manage multiple tasks in a fast-paced environment.
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Comfortable with technology, including data entry in software like NetSuite.
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Ideally, has a background in customer service, route scheduling, or basic accounting.
Qualifications:
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A two-year Associate degree is preferred.
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Hands-on customer service experience is a must.
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Route scheduling experience is a plus.
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Basic understanding of general service installation duties.
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General accounting knowledge to resolve billing issues and manage account receivables.
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A passion for excellence in everything you do.
Why Culligan Ultrapure? You’ll be joining a leader in the water treatment industry and a company that cares about its employees and customers alike. If you're ready to take on a career full of variety, challenges, and opportunities to grow, we’d love to have you on board!
Company Benefits:
- Competitive wages
- Health, dental, vision
- Paid holidays and excellent PTO plan
- Great 401k matching
- Employee referral program and customer referral bonus program
- Education assistance
- 9-hours Monday thru Thursday and 4-hours on Friday
Apply today to start your journey with Culligan Ultrapure!
To learn more about this great opportunity go to www.culliganiswater.com
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