What are the responsibilities and job description for the Customer Service Rep. (CSR) position at Culligan Water?
Job Description
Job Description
Join Culligan Water, a leader in the water treatment industry, as a dedicated Customer Service Representative (CSR) located in the vibrant city of Houston, Texas. We are committed to providing the highest level of service to all our customers, ensuring they have access to clean, safe, and delicious water. As a CSR, you will be the first point of contact for our clients, embodying our positive and inviting ethos. You'll have the chance to build meaningful relationships with our customers, helping to solve their problems and ensuring their needs are met with prompt and professional service. At Culligan Water, we believe in fostering an environment where customer service is not just a department, but a philosophy that resonates throughout our entire organization. If you're passionate about helping people and eager to join a company that values every member of its team, we can't wait to meet you!
Benefits
Hourly Base Salary Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Customer Assistance : Respond to customer inquiries and provide information regarding Culligan Water products and services.
Schedule Calls for Service : : Handle customer request for service with accurate data entry.
Problem Resolution : Address and resolve customer complaints in a timely and professional manner.
Product Knowledge : Maintain up-to-date knowledge of the company's products and services to provide accurate information to customers.
Communication : Effectively communicate with customers via phone, email, and in-person interactions.
Collaboration : Work closely with other departments to ensure customer satisfaction and seamless service delivery.
Requirements
Experience : Previous experience in a customer service role, preferably within a retail or service environment.
Communication Skills : Excellent verbal and written communication skills are essential.
Problem-Solving : Strong problem-solving abilities with a focus on providing solutions that meet customer needs.
Customer Focused : Demonstrated ability to provide high-quality customer service and enhance client satisfaction.
Organizational Skills : Ability to manage multiple tasks efficiently and handle a fast-paced work environment.
Teamwork : Ability to work collaboratively with colleagues to achieve shared goals.
Technical Skills : Proficient in using standard office software (e.g., Microsoft Office Suite) and familiarity with customer management systems.
Availability : Willingness to work flexible hours, including weekends and holidays, as required.
