What are the responsibilities and job description for the C&I Operations Manager position at Culligan?
Responsibilities :
The C&I Operations Manager will be responsible for the Operational and technical support for our Commercial and Industrial business to include : Technical Support field technicians, troubleshooting assistance, product & water technology training, quality reporting, C&I project assistance, product field testing, and matters of customer satisfaction. Culligan key customers include; franchise dealerships, Industrial end-users, National Accounts, mechanical contractors, and partners in retail products. Support of Culligan products includes standard Culligan-branded products, modified-standard equipment, special engineered systems, and alternative channel products.
Specific Job Function :
- Actively traveling to CWG Branches (FL / GA / SC) to assist with all C&I Related Service, Installation and operational activities.
- Identify training needs, schedule and conduct product / service training with Service Technicians identified as C&I capable technicians.
- Provide on-site product support, installation supervision, and operator training on Culligan Commercial and Industrial products.
- Assist Field Technicians with troubleshooting, repairs and evaluations.
- Help develop and implement SOP for services to include PEDI, PM Service Contracts and SystemEvaluations
- Work closely with branch GM and Service Managers to ensure C&I customers are receiving quality service and timely responses.
- Support sales growth opportunities and product launches through teamwork with Regional Sales Manager and Commercial Sales team.
- Evaluate local pricing structures as to align with market
- Other temporary duties as assigned.
Job Requirements :
Competencies :
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness Customer Focus Team Player
Excellence Integrity
Communication Accountability
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