What are the responsibilities and job description for the Territory Service Manager position at Culligan?
About Zip Water : please review our and watch this
Zip Water is known globally for being the world’s most advanced drinking water appliance. Founded in Australia in 1947 and purchased by Culligan in 2017, we’ve always been innovators, advancing and perfecting our drinking water technology for decades. Today, the Hydrotap can be found in thousands of homes and offices around the world and is now being formally launched in the US
Role Overview :
There is currently an opportunity to join our team in expanding the Zip brand of products in the New York area. The Territory Service Manager role is responsible for providing hands-on installation and service repairs within the Specific region as the market is developed and will evolve to be more heavily weighted on product training on installation and service to other service organizations established.
This challenging position offers an excellent career path and opportunity to work for a global organization that promotes from within and rewards success. A trade qualification and / or experience in the appliance, coffee machine, Plumbing, and or HVAC repair industries would be highly regarded, full training, including factory training will be provided. This is a fantastic opportunity for any aspiring Technician or Tradesman to establish a career in the water treatment industry with a highly regarded global company, if you are energetic, have good electro-mechanical skills, a commitment to customer satisfaction and technical training skills you will enjoy the opportunity and rewards Zip can offer.
Specific Job Function :
Territory Development :
- As the Territory Service Manager, you must understand the objectives within your region to achieve key performance metrics related to installation and Zip care plans.
- You must work with your Regional Service Manager on the technical training programs for distributors, resellers, and service providers, ensuring they are well-versed in product knowledge and service protocols.
- Collaborate with your Regional Service Manager, National Service / Training manager and Zip Australia on training materials to ensure alignment with the latest product information and service standards.
- As a Territory Service manager, you must work to stay proficient on the latest in installations, service visits, and handling warranty service requests.
Service and Operational Excellence :
Customer Relationship Management :
Service Expectations and Standards :
Qualifications :
Competencies :
To perform the job successfully, an individual should demonstrate the following competencies in this position :
Customer Focus Accountable Resourcefulness
Organizational / Planning Team Player Analytical
Troubleshooting Initiative Adaptable
Integrity Detail Oriented Decision Making
What we offer :
Target Salary Range : $75,000 - $90,000 year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including : paid time off, health, dental, vision, life, disability benefits and 401(k).
LI-AG1
Salary : $75,000 - $90,000
