What are the responsibilities and job description for the CUSTOMER SERVICE REP (9353) position at Cullman Regional Medical Center?
Job Details
Description
Job Summary :
- Assist patients with billing issues and / or inquires plus work to bring any problems to a favorable resolution.
- Act as liaison between PBO and outside vendors and address issues such that productivity is maximized for both.
- Process bankruptcy and estate accounts and fill requests for itemized bills in a prompt, timely and accurate manner.
- Prepare and file refund requests.
- Accurately and thoroughly document pertinent events regarding the handling of the account including researching prior accounts.
- Post payments and contractual to appropriate patient accounts and move balances to patient balance or secondary insurance as required.
- Balance deposits to Cerner and / or CPSI posting daily and reconcile any discrepancies.
- Demonstrate and encourage team behavior and exceptional patient / guest experiences.
- Uphold and promote patient safety and quality.
Qualifications
Education :
High school diploma or equivalent. Certification or experience in medical billing.
Experience :
One year working in medical billing. Certification by the National Academy of Ambulance Coding preferred.
Additional Skills / Abilities :
Excellent customer service skills and computer skills required. Must be familiar with basic human anatomy. Will obtain and maintain NAAC certification within one year of hire date.
