What are the responsibilities and job description for the PATIENT APT SERVICE SPECIALIST (9457) position at Cullman Regional Medical Center?
Job Details
Call Center Agent
Job Summary :
- Independently create and schedule appointments within the electronic medical record.
- Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and / or pre-service deposits.
- Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
- Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
- Work with several complex scheduling workflows, managing telephone calls, online requests, and / or fax requests.
- Demonstrate and encourage team behavior and exceptional patient / guest experiences.
- Uphold and promote patient safety and quality.
Qualifications
Education :
High school diploma or equivalent required. Associate's degree preferred.
Experience :
Two years of customer service experience in call center, physician's office, or retail / service industry.
Additional Skills / Abilities :
Excellent customer service skills required. Strong typing / computer skills required with the ability to type 30 WPM. Basic understanding of insurance terminology required.
