What are the responsibilities and job description for the Program Education Consultant position at Cultural Care Au Pair?
**Due to the upcoming holiday season, there will be a delay in reviewing applications. We appreciate your patience and understanding. We aim to respond to all applicants the week of January 6th.**
Do you want to work in a high-energy environment where you can make a difference in people’s lives each day and open the world through cultural exchange? Cultural Care Au Pair is seeking a determined and goal-oriented salesperson to work with potential host families.
In this role you will educate families about Cultural Care as a childcare solution and uncover the childcare needs of the potential host family to determine if the family is the right fit for our program. You’ll inspire families about the cultural exchange aspects of hosting an au pair. In this role you will be responsible for managing a pipeline of interested host families. With the goal of completing their profile and beginning their au pair search. You must be able to thrive in a fast paced, high task environment. You will play a large role in reaching sales goals, and become an expert in expectation setting and driving urgency—all while working with a diverse set of colleagues on your team and overseas.
Key responsibilities:
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.
Cultural Care Equal Opportunity Employment Statement:
Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.
Do you want to work in a high-energy environment where you can make a difference in people’s lives each day and open the world through cultural exchange? Cultural Care Au Pair is seeking a determined and goal-oriented salesperson to work with potential host families.
In this role you will educate families about Cultural Care as a childcare solution and uncover the childcare needs of the potential host family to determine if the family is the right fit for our program. You’ll inspire families about the cultural exchange aspects of hosting an au pair. In this role you will be responsible for managing a pipeline of interested host families. With the goal of completing their profile and beginning their au pair search. You must be able to thrive in a fast paced, high task environment. You will play a large role in reaching sales goals, and become an expert in expectation setting and driving urgency—all while working with a diverse set of colleagues on your team and overseas.
Key responsibilities:
- Sales
- Maintain high motivation to hit individual and team sales goals
- Utilize persuasive communication skills and natural networking abilities to influence and build internal and external relationships
- Become product knowledge expert
- Leverage a consultative sales approach with families at different stages in the pipeline
- Initiate outbound and inbound conversations with host families to qualify and generate sales opportunities
- Quality
- Focus on the quality of the customer experience
- Maintain excellent attention to detail while executing tasks swiftly
- Collaborate
- Collaborate closely with the Placement Team to ensure a seamless transition for families as they complete their profiles and prepare to match with an au pair
- Sales intelligence
- Passion for helping families and cultural exchange
- Thrive in a deadline-driven environment, embracing competition and the excitement of monthly sales and growth targets
- Organization and time management: Demonstrate strong organizational skills, can efficiently manage daily phone, SMS, and email outreach
- Innovative and solutions-oriented mindset—ability to use setbacks as fuel to explore new approaches and overcome obstacles
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
- Paid International Business Travel opportunities
- Eligibility for our Workplace Flexibility Program: This role is based in our beautiful downtown office, with up to two days working from home per week with our pilot hybrid work model
- Commitment to professional growth: robust monthly calendar of trainings and workshops
- Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits and a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run “EFinity” groups
- Robust Employee Assistance Program
- Tuition reimbursement
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
- Discounts at local venues and businesses
As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.
Cultural Care Equal Opportunity Employment Statement:
Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.