Coordinator, Program and Student Services

Your Role:

The Housing Focused Program and Student Services Coordinator is responsible for supporting in the management, development, and execution of study abroad programs at the designated location. This role involves tactical work over housing, co-curricular activities and operational aspects, ensuring that all programs meet housing and program organizational standards and student needs. 

What You’ll Do:

Leadership 

• Engage in a collaborative and inclusive work environment, maintaining strong communication and teamwork ethic. 
• Represent and champion CEA CAPA’s mission and values to students and stakeholders, embracing a positive attitude and keeping a professional demeanor and appearance.  

Housing

• Engage with all housing data and systems to support in the allocation process for program housing.
• Research and understand the housing market to develop new housing vendors as per program needs and strengthen existing housing vendor relationships.
• Maintain active communication with Enrollment and Custom Program teams around housing requests and Seville housing options. 
• Perform housing arrival preparation tasks, check-in on arrival days and deliver housing orientation. 
• Perform housing inspections and visits during term and execute housing check-out at end of program.
• Assess, document and follow-up with all housing concerns reported.
• Assess and support with housing roommate conflict resolution.
• Support with housing policy violation and adjudication procedures.

Student Services 

• Support the team to ensure that student experiences are enriching, culturally immersive, and aligned with academic goals.
• Handle and communicate student issues with managers, including program policy violations and health and safety emergencies.
• Survey and monitor student feedback to execute all programmatic activities, and excursions.
• Participate in the on-call rotation of the emergency phone service and respond to emergency calls.
• Accompany students, when necessary, to medical and other appointments.
• Participate in program activities and excursions outside office hours.

Academic Affairs Support 

• Have knowledge of academic vision and goals and support the team as indicated or necessary.

Communication 

• Regularly communicate with the Seville team and students. 
• Document and report student concerns and issues promptly.  

Administrative and Office Duties

• Cover the reception desk, including responding to phone calls, keeping inventory of office & breakroom supplies, photocopying and garbage removal.
• Collaborate with the scheduled opening and closing of the Study Center facilities and its maintenance.

Please note that to be considered for this role, candidates must have valid authorization to work in Spain.

What Makes a Great Candidate:

• Associate Degree or equivalent required; Bachelor´s degree preferred.
• Proficiency in English and Spanish language required.
• Experience with project contribution and teamwork. 
• Ability to work with diverse identities. 
• Experience living or working abroad, with knowledge of Seville culture, history, business practices, and academic environment. 
• Creative and solutions oriented.  
• Resilient and adaptable, including working some nights, weekends and holidays as required to deliver programmatic needs and respond to emergencies.
• Punctual, attentive to detail and deadline oriented. 
• Authorization to work in Spain required. 

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. 

Who We Are: 

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.  

We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. 

A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. 

With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. 

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.  

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.