Custom Program Developer

Your Role: 

In this position, you are responsible for collaborating with CEA CAPA’s Institutional Relations (IR) team and onsite international staff to creatively develop programs that support the sending institution’s academic goals, align to best practices in the field, and fit within student and institutional budgets. The Custom Program Developer (CPD) also plays a critical role on the CEA CAPA team in serving our institutional partners and providing responsive, creative solutions. The CPD develops and prepares program proposals and budgets which are handed over to the Custom Program Managers who oversee pre-departure logistics and implementation. 

What You’ll Do: 

Program Development 

• Develop timely and accurate custom program proposals as requested by CEA CAPA’s Institutional Relations team and U.S. institutional staff and faculty.
• Partner with CEA CAPA’s onsite international staff to develop quality programs that support the sending institution’s goals, including academics, co-curricular activities, and student services.
• Prepare custom program budgets, including pricing recommendations, in conjunction with CEA CAPA’s onsite staff and in alignment with financial guidelines.  
• Evaluate feasibility, fit, and sustainability of program requests from sending institutions
• Manage program revisions, pricing negotiations, and contract implementation.
• Utilize Salesforce, Microsoft Teams, and other internal tools for program data tracking and reporting.

Cross-Functional Support 

• Serve as a Subject Matter Expert for CEA CAPA’s custom program capabilities, services, and offerings for assigned locations. 
• Engage key stakeholders across the organization to ensure program viability, support success in implementation.
• Meet regularly with IR Partnership/Regional Directors to discuss custom program requests, provide updates, and troubleshoot issues as needed.
• Collaborate with Custom Program Managers on repeat programs.
• As needed, provide direct support to U.S. faculty and administrators in collaboration with the IR team, showcasing excellent customer service, demonstrating creativity in meeting their needs, and impacting program retention.
• Guide onsite staff in best practices, procedures, and accountabilities related to custom program development; provide training as needed.
• Support the promotion of CEA CAPA’s custom programming and support services to U.S. institutions, including virtual meetings, webinars, and strategic visits as needed.

Support Continuous Improvement 

• Lead and participate in cross-functional working groups with the goal of evaluating and refining custom program offerings, services, tools, resources, and processes. 
• Identify, develop, and implement process improvements to increase quality and efficiency.
• Assist in the creation of training materials and presentations to inform internal and external stakeholders of custom programs.
• Assist in the analysis of participant and partner evaluation of custom programs, especially as it may influence refinements to program design.

Starting Salary: $65,000 

What Makes a Great Candidate: 

• Bachelor’s degree
• 4 years of related work experience in international education
• Experience with budgeting and study abroad program design 
• Experience communicating and collaborating with various U.S. university/college stakeholders, including faculty, advisors, and department leaders 
• Experience with reporting and data analysis
• Demonstrated ability to work both independently and collaboratively with various groups across an organization
• Demonstrated organizational skills and attention to detail
• Demonstrated commitment to diversity, access, and inclusion
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Excel, Word, and PowerPoint

Preferred Qualifications 

• Master’s degree
• Experience studying, living, and/or working multiculturally 
• Proficiency with Salesforce

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Who We Are: 

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.  

We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. 

A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. 

With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. 

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.  

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.