Enrollment Operations Specialist

Your Role: 

As an Enrollment Operations Specialist, you will be responsible for owning and managing specific projects within CEA CAPA’s Enrollment and Advising Department designed to contribute to sales and retention goals including but not limited to document collection, the acceptance and confirmation process, support for the visa and immigration process, and other enrollment operations processes as needed. 

What You’ll Do: 

•  Assist with the processing of all student documents uploaded through the student portal. This includes:  

• Reviewing all documents for accuracy, marking documents received in the Student Information System, and communicating to the account owner or student on any documents that need to be resubmitted. 
• Acting as the subject matter expert for approved documents needed according to the specifications of each of our partner institutions and destinations. 

• Utilize both phone and email to collect necessary student enrollment documents including internship materials if applicable. 
• Record notes and create efficiencies in Customer Relationship Management (CRM) system regarding all student communication.  
• Assist with administrative services related to enrollment promotional activities in collaboration with the marketing team. 
• Submit all international institutional application materials for students participating in Direct Enrollment Programs 
• Work collaboratively with various departments across the organization, both domestic and international, to create and continue to improve the student's experience and streamline administrative processes. 
• Assist with creating and updating pre-departure advising resources  
• Assist with schedule and plan pre-departure and visa webinars 
• Assist with posting important program specific messages on the CEA CAPA portal according to the pre-planned communication schedule 
• Support CEA CAPA Pal Program matching students with a Pal during the pre-departure process. 
• Assist with visa and immigration support procedures. 

 Starting Salary: $46,000

What Makes a Great Candidate: 

• Bachelor’s degree preferred
• 1-3 years of experience required
• Demonstrated commitment inclusivity
• Experience with education abroad is a plus
• Proficient in MS Office: Word, Excel, and Outlook 
• Experience using CRM (Customer Relations Management) databases, Salesforce preferred. 
• Excellent organizational and time management skills 
• Excellent interpersonal skills and outstanding written and verbal communication skills 
• Ability to work in a fast-paced environment
• Ability to respect confidentiality and ethical boundaries regarding student privacy

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Who We Are: 

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.  

We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. 

A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. 

With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. 

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.