Student Advisor

Who We Are: 

At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way. 

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence. 

Your Role: 

The Student Advisor plays a crucial role in the organization by serving as the primary contact and support system for students and their families as they prepare for their academic or internship experience overseas. This entails guiding students through the pre-departure process, providing advice on matters such as student health and safety, credit transfer, visa applications, and housing. Student Advisors are expected to provide timely and accurate advising and provide targeted student follow-up to ensure retention goals are met. Moreover, the Student Advisor collaborates closely with the international staff to ensure that students are well-prepared for their time abroad and serves as a knowledgeable resource for their assigned sites.  

What You’ll Do: 

• Retain students through the pre-departure process and successfully prepare them both logistically and culturally for their program. 
• Serve as primary point of contact (via phone, text, and email) for students and families from application completion until they depart for their program. 
• Develop and maintain extensive knowledge of program details and become a subject matter expert on designated sites. 
• Monitor student progress to ensure effective communication in tandem with pre-departure deadlines. 
• Master the visa and immigration processes for several countries and provide accurate guidance and advice to students. 
• Work collaboratively with various departments across the organization, both domestic and international, to create and continue to improve the student's experience and streamline administrative processes.  
• Create and maintain site-specific program literature to help improve the pre-departure process 
• Assist with emergency phone duties as required 

Starting Salary: $48,000 

What Makes a Great Candidate: 

• Associates degree or equivalent work experience
• 1-3 years of experience preferred
• Demonstrated commitment to justice, equity, inclusion, and diversity 
• Proficient in Microsoft Office (MS): Word, Excel, and Outlook 
• Experience using CRM (Customer Relations Management) databases, Salesforce preferred

Core Skills 

• Excellent organizational and time management skills 
• Outstanding written and verbal communication skills 
• Ability to work in a fast-paced environment
• Ability to respect confidentiality and ethical boundaries regarding student privacy

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

 Why You’ll Love CEA CAPA:

• Health & Wellness Benefits – in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more!
• Up to 8 hours of paid volunteer time in addition to PTO
• Healthy snacks and a coffee bar provided in office
• 12 paid holidays
• Opportunities for employee growth 
• Benefits coverage for domestic partners 
• Pet insurance available
• Employee discounts at 35 vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more!

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.

Our commitment to a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.