What are the responsibilities and job description for the Director, Solutions Engineering position at Culture Amp?
About the Role
As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp's global Solutions Engineering function. You will lead a team of high-impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid-market segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre-sales to implementation and ongoing success.
This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer-centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space.
Key Responsibilities
- Team Leadership and Development
- Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise.
- Define clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success).
- Provide ongoing coaching and development opportunities to help team members excel in their roles.
- Customer-Centric Solutions Delivery
- Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects.
- Act as a trusted advisor, aligning customer needs with Culture Amp’s solutions while demonstrating our competitive differentiation.
- Collaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins.
- Enablement and Scalability
- Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success.
- Create vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets.
- Certify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.
- Driving Metrics and Innovation
- Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value.
- Leverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team.
- Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities.
- Lead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results.
- Operational Excellence
- Build and maintain a repository of technical documentation, best practices, and enablement materials.
- Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness.
- Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting.
Qualifications
- 8 years of experience in a Solutions Engineering or related role, preferably within the HR technology space.
- Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations.
- Proven ability to lead customer-facing technical discussions and tailor solutions to enterprise needs.
- Strong leadership skills with experience managing or mentoring team members.
- Exceptional ability to simplify complex technical problems and translate them into business value.
- Experience working in a pre-sales environment, including RFP processes and executive presentations.
- Passion for innovation and continuous improvement in customer-centric solutions.
Why Culture Amp?
At Culture Amp, you’ll have the chance to shape a critical new function and make a meaningful impact on our customers and company growth. You’ll work with a collaborative and forward-thinking team committed to solving challenging problems and delivering exceptional employee experiences. Join us in building the future of work and creating measurable value for our customers worldwide.
Metrics for Success
- Reduction in time to value (contract signing to first meaningful outcome).
- Improvement in enterprise customer 1000 employees retention rates.
- Increase in close rates for strategic opportunities.
- Growth in customer lifetime value (CLTV).
- Successful execution of new GTM strategies and initiatives.
Location Candidates must be located in one of Culture Amp’s hubs (e.g., New York, Chicago or San Francisco) and be willing to travel as needed for customer engagements and team collaboration.
What’s Great About This Job?
- Build and scale a high-impact team from the ground up.
- Opportunity to innovate and drive measurable business outcomes.
- Work at the intersection of cutting-edge HR tech and meaningful customer impact.
What’s Challenging?
- High visibility and responsibility in a fast-paced, competitive environment.
- Balancing strategic initiatives with day-to-day customer engagements.
- Navigating complex enterprise needs and building scalable solutions.
First Year Achievements
- Establish a foundational team, assets, and processes within the first 6 months.
- Deliver measurable improvements in time to value and customer retention by year-end.
- Pilot and iterate on innovative GTM strategies, achieving early wins with strategic accounts.
