What are the responsibilities and job description for the Sr. Customer Advocacy Manager (Contract) position at Culture Amp?
Please note: This position is a 7 month, fixed term contract that can be performed remotely within the United States.
How you can help make a better world of work:
As a Senior Customer Advocacy Manager (Contract), you will play a pivotal role in amplifying the voices of our customers and driving key advocacy programs during a transformative period. Reporting to the Director of Customer Marketing, you will ensure the seamless execution of initiatives that empower customers and showcase their successes with Culture Amp.
As part of this impactful role, you will:
- Advance our Customer Advisory Board: Manage a newly formed Customer Advisory Board and establish a clear roadmap for future board vision.
- Implement a new advocacy tool: Lead the rollout of our customer advocacy platform, achieving widespread adoption while driving growth within our advocacy community.
- Produce compelling content: Partner with the brand marketing team to create compelling customer story assets for our key 2025 brand campaigns.
- Collaborate on marketing campaigns: Work with demand generation and product marketing teams to integrate customer success stories into high-impact H2 campaigns.
- Support ongoing advocacy efforts: Partner with the customer marketing team to maintain business-as-usual advocacy activities, reference management responsibilities, and contribute to core marketing projects.
You have:
- Proven expertise in using data tools (e.g., Salesforce, Vitally, Looker, or advocacy platforms) to identify and engage advocates.
- Exceptional project management skills, capable of juggling high-visibility projects across multiple teams.
- A customer-centric mindset and the ability to build relationships with executive-level stakeholders.
- Experience leading or contributing to customer advisory boards, reference management programs, or similar initiatives within a SaaS environment.
- A creative passion for uncovering customer success stories and amplifying them through innovative channels.
