Manager in Training (MIT)

HIRING LOCATION - Indio, CA

ROLES AND RESPONSIBILITIES - Manager-in-Training (MIT)

Role Overview

The Manager-In-Training (MIT) is a well-respected position within the company. The MIT is a jack of all trades, and is able to shift gears quickly when they are called upon. Before advancing to become an Assistant Manager, the MIT needs to be able to demonstrate the roles and responsibilities of a receptionist, sales lead, cannabis consultant, delivery consultant, and an inventory controller while role modeling customer service excellence in each role.

MIT inspires others to take action, has a huge impact on the overall performance of the team, and is a leadership presence on the floor. The reason why they play such a critical role is because they serve as an extra set of eyes and ears on the ground. When they see a coaching opportunity, they are expected to lean into their soft skills to guide the member in the right direction. If they see members making customers happier than when they first walked in, they recognize their team members. If they see a new guest at Culture, they do everything they can to show them an experience unlike any other. Most importantly, they encourage all members to drive sales to boost basket sizes, and actively promote products on the sales floor.

The MIT position is the golden ticket into management, and they can use this opportunity to advance their careers within Culture if they take disciplined ownership in their own development. In addition, they will level up by spending the time with other managers to broaden their professional network and gain more insight about what it’s like to manage a dispensary. Furthermore, they will also be able to showcase their capability in the presence of others by suggesting ideas and strategies that contribute to the profitability of Culture.

This role is a succession plan towards becoming an Assistant Manager. They perform all the duties that an Assistant Manager would, with the exception of opening or closing the store. Every once in a while, an MIT will be allowed to open and/or close the store if the General Manager or Assistant Manager have an

emergency situations arise, a sudden onset illness, or vacation requests. However, MITs should not be scheduled to open/close on a normal given day. It should also be avoided to have them open/close consecutively as well because this responsibility belongs to the ASM/GM.

Finally, MITs play a supportive role, floating around from position to position within the store going to where they are needed the most. Because of their fluidity, MITs earn a seat at the table and have a voice in the room with all the managers because of how influential they are. Their ability to step into a role and perform at a high level at any given moment means there is leadership presence on the floor at all times, and this alleviates the GM and ASM to fulfill their other responsibilities at the store without having to worry about falling behind on their goals. The greatest incentive for an MIT is how close they are to the work, which builds trust with other members of the team. This also deepens their understanding of each position. Team members respect leaders who understand what they are going through, because the MITs themselves have been through it, and this works heavily in the MITs favor.

PRIMARY RESPONSIBILITIES

• Supports the team by stepping into every role and owning it
• Serves as a role model for excellence to other team members
• Demonstrates servant leadership whenever they are taking care of a guest in the store
• Coaches team members on areas of opportunity
• Embodies culture’s missions and values in store anytime they are in store
• Recognizes the efforts of fellow team members and makes it a point to highlight them
• Builds interpersonal relationships to create a fun and welcoming environment
• Is able to perform the roles and responsibilities of all positions within the organization
• Drives marketing promotions to achieve consistent growth in sales
• Leveraged to perform opening and closing duties, when ASM and SM are not available
• Works with the inventory controller to make sure we have enough inventory to meet demand
• Assists the inventory controller to ensure we maintain FOH and BOH organization, accurate On-hand inventory, and that we are properly merchandising the product

SECONDARY RESPONSIBILITIES

• Self-Driven and motivated to pursue their own development path
• Builds connections with other members of the team with the intent to learn from others
• Participates in training workshops to pursue their own personal development
• Takes responsibilities from their ASM or GM to build their own capabilities and gain knowledge
• Communicates with the managers about individual performances and who’s at risk
• Encourages team members to follow the sales process and provides coaching as necessary
• Supports the team with anything they need within each role
• Be knowledgeable about opening/closing procedures (in case they are scheduled).
• Facilitates training materials and programs to the team members

Qualifications

• Strong inventory management and control skills
• Proven experience in retail sales and team management
• Proficient in using POS systems and cash registers
• Excellent customer service and communication abilities
• Experience in purchasing and supervising staff
• Familiarity with payroll, bookkeeping, and employee recruitment
• Time management and organizational skills are essential

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $19