What are the responsibilities and job description for the Director Operations position at CultureFit Technology Staffing?
Job Description
Job Summary :
We are seeking a Director of Operations to lead and drive our U.S. operations, with a primary focus on our financial lending operations. This role will oversee critical processes including securitization and funding, customer billing and payments, servicing, collections, charge-offs, and call centers while ensuring seamless operations and compliance with industry standards.
The ideal candidate will have experience in U.S. consumer finance through a non-bank entity that funds itself via the securitization market (e.g., Pagaya, Octane Lending, Upstart, Lending Club pre-bank) or SME lending / factoring. We welcome candidates with consumer lending or SME lending operational experience at banks who are willing and quick learners into securitization.
Key Responsibilities :
- Oversee and optimize our financial operations, including securitization and funding processes.
- Manage customer billing, payments, and collections to ensure accuracy, timeliness, and customer satisfaction.
- Lead and improve operations for customer servicing / call centers, ensuring efficient processes and high-quality service.
- Drive processes for collections and charge-offs, adhering to compliance standards while minimizing losses.
- Collaborate with cross-functional teams to produce comprehensive reporting for internal stakeholders and external partners.
- Identify and implement best practices to streamline operations, improve efficiency, and reduce costs.
- Partner with senior leadership to align operational strategies with our business objectives.
- Ensure compliance with applicable regulatory requirements and industry standards across all operational functions.
Required Skills and Experience :
